EN

Essen N. one year ago • From Google

Rating

Poor

Unprofessional and dismissive customer service nightmare

I contacted the office to cancel an appointment I had just scheduled moments earlier. The staff member's response was, "You're cancelling now?" I was taken aback by her dismissive attitude! When I explained the appointment was made just that morning, she curtly replied, "Fine, I'll cancel and try to give the slot to someone else." Her lack of empathy was striking. She showed no understanding of potential patient circumstances and seemed unappreciative that I had the courtesy to cancel directly rather than simply not showing up. Absolutely unprofessional! The staff clearly require communication training and need to learn how to interact with patients respectfully. People don't seek medical appointments for entertainment; they have genuine needs and challenges. I did verbally report the incident, but I'm submitting a written complaint to ensure it receives proper attention and isn't overlooked.

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