North Brink Practice
Charlie P. 4 years ago • From Google
Bad
Unprofessional and dismissive medical receptionist service
I was deeply distressed after contacting the clinic about a sensitive personal matter. The receptionist's demeanor was curt, dismissive, and made me feel ashamed for even reaching out. Initially, I was promised a doctor would contact me, but instead received a text message about a prescription being issued. When I called back to express concerns about being prescribed medication without a proper consultation, I was met with a dismissive "Well, what did you expect?" I responded that I anticipated speaking with a doctor or nurse. The conversation quickly became uncomfortable, with the receptionist displaying clear hostility. The call abruptly ended with the receptionist curtly saying "ok" and hanging up mid-conversation, leaving me feeling unheard and frustrated. My complaint isn't about the medical actions taken, but solely about the unprofessional communication. I strongly urge the practice to review the phone call recording. As a young woman, this experience has significantly deterred me from seeking help for intimate health concerns in the future. I'm uncertain what happened to the 'Be Kind' ethos. Despite my negative experience, I genuinely hope the receptionist receives the support she seems to need, as her evident unhappiness is clearly affecting her professional interactions.
Undoubtedly the most disappointing medical practice I've encountered, I seriously doubt they have any genuine concern for their patients. It seems like they might have replaced their actual..
North Brink Practice
Chris S.
I believe the rationale behind consulting a nurse stems from doctors being overwhelmed with both patients and administrative tasks. However, to be honest, I have consistently received excellent care..
North Brink Practice
Jodie I.
I've been attempting to call for two hours straight, and the phone line is perpetually engaged. This medical practice is completely incompetent and frustrating.
North Brink Practice
Charlie P.
I was deeply distressed after contacting the clinic about a sensitive personal matter. The receptionist's demeanor was curt, dismissive, and made me feel ashamed for even reaching out. Initially, I..
North Brink Practice
Wayne B.
I've just been kicked out of this medical practice because Dr Richards clearly can't perform his professional duties correctly. When you call in the morning requesting medication due to running out,..
North Brink Practice
Andrew B.
I arrived well ahead of schedule for a standard medical procedure, finding myself alone in the waiting area. Despite my punctuality, I was left waiting for 27 minutes past my appointed time. When I..
North Brink Practice
Sioux S.
I concur with several prior reviewers and believe this healthcare provider is genuinely striving to deliver quality service. While it's mandatory to initially consult a health nurse, my personal..
North Brink Practice
JustMarquize _.
The medical facility has consistently withheld any prescribed medication for my mother throughout this year. Her health is deteriorating, causing significant mental and emotional strain, and the..
North Brink Practice
Richard C.
Visited the pharmacy to pick up my medication, and they managed to misplace my prescription. To make matters worse, they then informed me that I would need a doctor's signature for the urgent..
North Brink Practice
Paul (.
Like many others, I grapple with a range of medical conditions that present daily challenges. I recognize I'm not unique in this experience. Our healthcare system is undeniably under immense..
North Brink Practice
Zavinta P.
I communicated my unavailable time slots when scheduling, yet they proceeded to contact me during a period I explicitly stated I couldn't meet. After suggesting alternative times, I received no..
North Brink Practice
Artur T.
Inadequate medical personnel expertise, completely ineffective
North Brink Practice
Netavo R.
I'd gladly award a negative rating if such an option existed. Get your communication channels in order. It's ABSOLUTELY INFURIATING to reach out to your company. We attempted calling from early..
North Brink Practice
Fahrenheit 4.
Extremely unsatisfactory service from the front desk personnel, on two separate instances within the past half year, I've arrived experiencing chest discomfort and been informed that a week-long..
North Brink Practice
Justin P.
I contacted the medical practice to arrange a prescription renewal for an extended period. They sent confirmation emails indicating everything was in order. However, when I arrived at the pharmacy,..
North Brink Practice
Kevin S.
Requested to pick up my prescription, only to discover they had dispensed the incorrect medication. When I contacted them to address the issue, their response was completely indifferent and unhelpful.
North Brink Practice
Jill U.
I appreciate North Brink because, despite the wait, the medical professionals I ultimately consult are genuinely compassionate and considerate.
North Brink Practice
Megan B.
This surgery is arguably the most inadequate medical practice I have encountered. I'm uncertain whether their staff are fundamentally incompetent, entirely indifferent, or perhaps a combination of..
North Brink Practice
Garry O.
This medical facility is absolutely the most terrible healthcare provider I've encountered. In reality, they hardly deserve the title of a "doctor's practice" since getting an appointment with an..
North Brink Practice
TUPPANCE T.
Really pleasant doctors with an excellent riverside perspective
North Brink Practice
shirley c.