SK

Said K. 2 years ago • From Google

Rating

Bad

Unprofessional and rude receptionist at leavale clinic

Have any of you encountered the shocking unprofessionalism of the receptionist at Leavale Clinic Liverpool Road/Mersey Place? The tattooed brown woman consistently displays appalling customer service. Recently, I witnessed her deliberately antagonizing patients at the front desk. A couple was seeking consultation notes as instructed by their doctor, but she aggressively refused to help. When the patient politely requested confirmation from the doctor, the receptionist loudly proclaimed the doctor was in India, dismissing their request. The patient tried explaining she was following the doctor's instructions, but the receptionist became increasingly hostile. When the husband attempted to mediate, the receptionist escalated the situation, dramatically shouting "how dare you!" The couple remained composed, arguing they had been directed to collect the documents, and the receptionist should contact the doctor if unclear. Ultimately, the receptionist grudgingly provided a form, stating it could take a month to process. It was evident she was intentionally trying to provoke the already distressed patients. After they left, she proceeded to badmouth them to her silent colleague. This is absolutely unacceptable professional conduct. I've observed her mistreating multiple patients, though I acknowledge not all NHS staff behave this way. Such disrespectful treatment is completely unacceptable in a healthcare setting where patients are often vulnerable and seeking help.

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