MS

M S. 2 years ago • From Google

Rating

Average

Unprofessional and unhelpful medical receptionist nightmare

Called the medical center to inquire about my critical blood test results as recommended by my physician, but encountered a dismissive receptionist who claimed the results weren't ready so soon. I suggested she consult with the doctor before making assumptions, but she seemed eager to argue. Given my current health challenges, I had no energy for confrontation. Her demeanor was incredibly disrespectful and insensitive. I plan to escalate this matter with the practice management. This staff member needs to be reminded about the importance of empathy and professional communication, rather than rushing to unfounded judgments.

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