HG

Hasan G. one year ago • From Google

Rating

Bad

Unprofessional doctor dismisses child's medical needs

I am writing to share my deep disappointment with a recent experience at your medical practice involving my wife and our young child. While I recognize the challenges healthcare professionals face, I feel compelled to describe an encounter that left us genuinely concerned about the quality of care provided. On 21/0/2025, my wife brought our 4-year-old to the surgery for an earwax and infection issue. Despite arriving early for their scheduled appointment, they endured a 45-minute wait beyond the set time. Although we understand occasional delays, the subsequent consultation fell far short of our expectations for professional medical care. The consultation with Dr. Sharon Grayeff was markedly unprofessional from the start. She appeared hurried and disinterested, failing to genuinely listen to or address our child's medical concerns. My wife felt the consultation was perfunctory and ended abruptly without offering any meaningful guidance or resolution. When I attempted to help clarify the situation by phone, Dr. Grayeff unexpectedly terminated the call and promptly escorted my wife and child from the room. Notably, despite claiming to be pressed for time, she then spent approximately 10 minutes in conversation with the receptionist. We were left feeling marginalized, frustrated, and genuinely worried about the standard of medical care being offered. We believe patients—particularly young, vulnerable children experiencing discomfort—deserve compassionate, attentive treatment, which was entirely absent during this visit. I respectfully request an investigation into: The overall quality of patient care and professional conduct during consultations. The communication effectiveness of staff members in ensuring patients feel genuinely heard. Potential improvements in staff training and supervision to prevent similar incidents. Our goal in sharing this feedback is constructive—we seek to improve patient experiences, not simply to criticize. We would appreciate a detailed response outlining any steps being considered to address these significant concerns. Thank you for your attention to this matter.

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