Lister House Surgery
Hasan G. one year ago • From Google
Bad
Unprofessional doctor dismisses child's medical needs
I am writing to share my deep disappointment with a recent experience at your medical practice involving my wife and our young child. While I recognize the challenges healthcare professionals face, I feel compelled to describe an encounter that left us genuinely concerned about the quality of care provided. On 21/0/2025, my wife brought our 4-year-old to the surgery for an earwax and infection issue. Despite arriving early for their scheduled appointment, they endured a 45-minute wait beyond the set time. Although we understand occasional delays, the subsequent consultation fell far short of our expectations for professional medical care. The consultation with Dr. Sharon Grayeff was markedly unprofessional from the start. She appeared hurried and disinterested, failing to genuinely listen to or address our child's medical concerns. My wife felt the consultation was perfunctory and ended abruptly without offering any meaningful guidance or resolution. When I attempted to help clarify the situation by phone, Dr. Grayeff unexpectedly terminated the call and promptly escorted my wife and child from the room. Notably, despite claiming to be pressed for time, she then spent approximately 10 minutes in conversation with the receptionist. We were left feeling marginalized, frustrated, and genuinely worried about the standard of medical care being offered. We believe patients—particularly young, vulnerable children experiencing discomfort—deserve compassionate, attentive treatment, which was entirely absent during this visit. I respectfully request an investigation into: The overall quality of patient care and professional conduct during consultations. The communication effectiveness of staff members in ensuring patients feel genuinely heard. Potential improvements in staff training and supervision to prevent similar incidents. Our goal in sharing this feedback is constructive—we seek to improve patient experiences, not simply to criticize. We would appreciate a detailed response outlining any steps being considered to address these significant concerns. Thank you for your attention to this matter.
STEER CLEAR AT ALL COSTS!!!!!!!! ABSOLUTELY RIDICULOUS NONSENSE!!!!!
Lister House Surgery
Imraz K.
This medical practice is absolutely worthless. The front desk employees are discourteous and unwilling to schedule any consultations. When my child is unwell, they claim they can offer an..
Lister House Surgery
rahim a.
I want to highlight the outstanding service I received from the reception staff at Lister House Surgery. Jaanvi demonstrated remarkable customer care, tackling my concern with immediacy and..
Lister House Surgery
Jimmy R.
Customer support at this location is surprisingly effective. Despite initial skepticism, the in-person experience is impressively smooth and helpful.
Lister House Surgery
Jonn R.
I encountered an urgent matter that necessitated an unusual request from Lister House Surgery. They listened attentively and grasped the circumstances. Rika was incredibly supportive and resolved..
Lister House Surgery
Asad A.
Extremely unprofessional employees who show absolutely no work ethic or commitment to their job responsibilities.
Lister House Surgery
Nige T.
I attempted to contact the clinic to schedule a stitch removal appointment. Initially, I waited 10 minutes to reach a receptionist who then transferred me to another department's line. After 14..
Lister House Surgery
Nick W.
Completely unacceptable service standards with front desk personnel displaying a dismissive and condescending attitude. Their lack of customer care is evident, making scheduling any interaction an..
Lister House Surgery
Sam G.
I visited this GP practice for my initial consultation today. The physician seemed disengaged and appeared indifferent to my presence as a potential patient. This approach seems to contradict the..
Lister House Surgery
Jacqueline W.
Some days communication might be smoother than others, and occasionally reaching out can be challenging, but overall, the service is reliable and I consistently receive the assistance I require.
Lister House Surgery
PreachingCombo 6.
Scheduled a medical consultation that was abruptly terminated on the day of the appointment because the physician was unwell. The next face-to-face visit is now more than a month away, following an..
Lister House Surgery
samantha p.
As a woman in the late stages of pregnancy consulting midwives at this clinic, you would expect some basic compassion, right? Apparently not. They adamantly refuse to let patients use their restroom..
Lister House Surgery
Bobby Z.
The reception team at this medical facility completely fails to embody the core principles of the NHS. Their approach lacks respect, professionalism, empathy, and basic courtesy. Whenever I attempt..
Lister House Surgery
Cheryl E.
I'm not certain if the staff at the front desk has been updated, but the woman who assisted me was incredibly warm and delightful to interact with. She appeared genuinely empathetic and flexible..
Lister House Surgery
Jan N.
Throughout my experiences, I've consistently received exceptional care and attention from both the medical professionals and administrative personnel.
Lister House Surgery
Si C.
Scheduling an appointment here is incredibly challenging. Calling invariably means being stuck in a seemingly endless hold queue, with the automated system claiming I'm first in line for over 20..
Lister House Surgery
Julia T.
The medical procedure went exceptionally well, and the staff consistently demonstrated a helpful and supportive approach throughout my experience.
Lister House Surgery
Hilary M.
I received outstanding care from Lister House and Jade Pharmacy recently. During my Thursday visit, I was able to secure an immediate in-person consultation without any delay, and I received my..
Lister House Surgery
shahnawaz k.
I've consistently found the physicians at Lister House Surgery to be competent and prompt. My referral to a specialist was handled swiftly, which I truly value. However, the front desk personnel..
Lister House Surgery
Maria N.
I've been associated with this medical practice for an extended period, and my experiences have consistently been disappointing. The front desk staff appear perpetually irritable and hurried,..
Lister House Surgery
Cityzankane C.