LT

Lone T. one year ago • From Google

Rating

Bad

Unprofessional doctor dismisses patient's chronic pain concerns

I'm deeply disappointed with this medical experience. Dr. Wilcox repeatedly labels me as an addict in his correspondence, even accusing Highlands House of advising against prescribing stronger pain medication - a claim Highlands House flatly denies. He went as far as reporting to ED 111 that I'm an addict who shouldn't receive help for my intense pain, and then attempted to remove the letter from the app, but I fortunately captured screenshots of his statements. The reception staff are incredibly unhelpful and unmotivated, preferring to route everything through Anima rather than assisting directly. I genuinely feel sympathy for individuals who struggle with navigating technological systems in such challenging healthcare situations.

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