MM

Michelle M. 3 years ago • From Google

Rating

Bad

Unprofessional doctor makes patients wait without apology

The reception staff have always been courteous and accommodating, and if they can't schedule a same-day appointment, they help find alternatives. On Monday, I had a 9:10am doctor's appointment and arrived early as usual. However, the scheduled time passed—9:10am, 9:15am, 9:20am, 9:25am, 9:30am, 9:35am, 9:40am—with no doctor in sight. When I inquired at reception, they apologized and explained the doctor was running behind. After returning upstairs, I noticed someone exit the doctor's room, expecting to be called next. Instead, the doctor emerged, disappeared briefly, and returned with breakfast after being 40 minutes late. I was called in 50 minutes past my original appointment time, and shockingly, no apology was offered. In my view, acknowledging a significant delay is basic professional courtesy, and the complete silence was incredibly disrespectful. I've never encountered such unprofessional behavior before and am thoroughly disappointed.

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