Croft Medical Centre

appalling front desk staff called regarding my senior father's medical consultation, only to dismissively claim they couldn't help and abruptly ended the conversation when I attempted to describe..

Booking an appointment with this general practitioner is an absolute nightmare. Our scheduling options are extremely limited, and their online booking system is completely dysfunctional. Every time..

I've been registered at this medical practice for almost two years, and I've only successfully consulted a physician once. Every interaction with the reception staff has been marked by rudeness, and..

This has to be the most terrible medical procedure imaginable. I was stuck on hold for nearly a quarter of an hour, and they couldn't even schedule me an appointment.

Completely unnavigable system. I've spent more than 30 minutes daily this week on hold, only to have the call dropped. My essential recurring prescription is at risk. The medical professionals..

I'd give zero rating points if I could. Being an individual battling anxiety and experiencing phone conversations as challenging, their front desk staff desperately require improved interpersonal..

Absolutely dreadful medical service. If you're a health worrier, constant complainer, or simply enjoy monopolizing a doctor's schedule, you'll have no trouble securing quick consultations. But if..

I truly believe this is an exceptional general practice in the West Midlands! The medical staff and front desk team are among the most competent and courteous professionals I've ever encountered!..

I've never encountered a more ineffective medical practice in my entire life. Appointments are incredibly difficult to secure, which is fortunate given how challenging the entire experience is!..

Attempting to schedule an appointment is a constant struggle, with repeated claims of no availability. Even when arriving early and waiting outside before their stated 8am opening time, the business..

Although I'm not a regular patient at this medical practice, I recently visited following an optician's referral and was impressed by the staff's exceptional helpfulness. After walking in directly..

The medical centre's reception is absolutely terrible. They consistently block phone lines from 8 to 9 in the morning, and when they finally choose to answer, you're instructed to call back the next..

Regrettably, this medical practice serves my elderly mother, and I've received text messages requesting I schedule her medical tests! What might have been humorous is decidedly not. The problematic..

INCOMPETENT - I placed a repeat prescription order with multiple items, most of which were processed correctly. After spending 25 frustrating minutes trying to reach them by phone, I was informed I..

As a patient with a high-risk pregnancy, I'm extremely frustrated. My midwife was absent on the day of my scheduled appointment, and despite multiple attempts to follow up, I've been waiting over a..

I called today inquiring about my prescription's delay, and the staff member claimed there was no record of it. I requested they expedite it, as they've done previously, but was dismissed. They..

Absolute worst experience. Completely unprepared for meditation session. No scheduling coordination whatsoever.

I have mixed feelings about this practice. They've been supportive during critical times, but getting through on the phone is incredibly frustrating, and booking appointments seems impossible. My..

Impossible to reach anyone here. Completely useless medical facility! Whenever you try to schedule something, it's futile. Their advice is always "contact your primary care physician," but getting..

Echoing a common complaint, reaching this medical practice by phone is an exercise in futility. Their standard response is either "Call back later.. We're swamped" or forcing you to endure a 20-30..