The Fryern Surgery
Davana R. one year ago • From Google
Bad
Unprofessional doctor ruins healthcare experience
I am writing to convey my deep frustration with the utterly unprofessional treatment I experienced during my consultation with Dr. McKenna. As a first-time patient seeking help for a debilitating knee injury that has severely impacted my mobility, I was shocked by the doctor's callous and dismissive approach. Within moments of observing my obvious limp, Dr. McKenna mockingly declared me "clearly fine" and suggested I hadn't broken my knee - a claim I never made. Throughout the appointment, the doctor barely acknowledged my genuine concerns, adopting a condescending and hostile demeanor. When I attempted to explain the extent of my pain and its impact on my daily life, Dr. McKenna rudely retorted, "I'm not your mother," making me feel like an unwelcome nuisance rather than a patient in need of compassionate care. When it came to prescribing pain medication, Dr. McKenna's communication was equally inadequate. After attempting to inquire about proper dosage and frequency, I was met with a dismissive response and no actual guidance. I was forced to independently research safe medication usage. The appointment's atmosphere was so toxic that I felt compelled to end it prematurely. As a Health and Social Care student, I was astounded by the complete disregard for patient care principles we rigorously study. Having role-played numerous patient interaction scenarios, I was stunned to experience such unprofessional behavior firsthand. Moreover, Dr. McKenna inappropriately and incorrectly referenced my mental health history, mentioning non-existent antidepressant use - a completely irrelevant and distressing intrusion. Despite being a long-standing patient at this practice for 11 years, this experience has definitively prompted my decision to change GP surgeries. Never have I encountered such a profound lack of empathy and respect from a healthcare professional. As Dr. McKenna mentioned documenting our interaction, I sincerely hope the record accurately reflects her conduct, which would undoubtedly raise serious questions about her professional competence. I strongly recommend the practice thoroughly investigate this incident to prevent similar traumatic experiences for other patients.
Don't be discouraged by the negative feedback about Fryern Surgery. Throughout my 14-year experience as a patient, whenever I've had concerns, I've directly approached the Practice Manager, who has..
The Fryern Surgery
Andrew J.
Top-notch care provided by every healthcare professional here. Throughout my three-decade relationship with this medical facility, I've consistently experienced nothing but smooth, reliable service..
The Fryern Surgery
Sri Y.
Solid primary care physician who gets the job done effectively and professionally. Reliable medical provider that I can count on for straightforward, competent healthcare.
The Fryern Surgery
lisa s.
I've been battling persistent dizzy spells and consulted Dr Woods, who prescribed medication and suggested an Epley test if my condition didn't improve. After not seeing any progress, I contacted..
The Fryern Surgery
Nicholas H.
Throughout my interactions at this facility, I've consistently received exceptional treatment and personalized attention. The front desk staff have been welcoming and supportive. Every medical..
The Fryern Surgery
Lorraine S.
Empathetic and supportive staff with an exceptional Medical Team. The patient-focused approach is evident from the moment you arrive, extending through every interaction. Sincere appreciation for..
The Fryern Surgery
Neil M.
I currently reside in the Sultanate of Oman. Last month (May 2022), while in the UK managing my late mother's estate, I misplaced some of my medications. Having been registered with this surgery..
The Fryern Surgery
stewart h.
Recently joined the surgery after becoming a paraplegic, and the reception staff have been exceptional - courteous and helpful whenever I call (occasional wait times are understandable given COVID..
The Fryern Surgery
Elaine C.
The reception team, nurses, and medical professionals consistently demonstrate exceptional helpfulness and a high level of professionalism. They are always eager to provide assistance and support.
The Fryern Surgery
Latin U.
My initial interaction with this medical practice has been positive thus far. The front desk staff member was incredibly friendly, compassionate, and efficiently handled my inquiry.
The Fryern Surgery
Nick K.
Excellent general practice clinic with consistently high-quality patient care and professional service.
The Fryern Surgery
Victoria H.
I am struggling with my mental health, and this medical practice shows complete indifference. They consistently dismiss me and repeatedly redirect me to Italk, despite having no actual connection to..
The Fryern Surgery
David L.
I experienced intense stomach discomfort and managed to secure a same-day appointment with my general practitioner. Subsequently, they swiftly arranged a referral to the Gastroenterology clinic,..
The Fryern Surgery
davana r.
I am writing to convey my deep frustration with the utterly unprofessional treatment I experienced during my consultation with Dr. McKenna. As a first-time patient seeking help for a debilitating..
The Fryern Surgery
Kim B.
Dr. Emery was incredibly helpful during my appointment today. She precisely understood my needs and provided the perfect solution. I'm truly thankful I chose her as my healthcare provider.
The Fryern Surgery
Fidel B.
I'm absolutely impressed with this medical practice. The staff demonstrates exceptional compassion, attentiveness, and professionalism at every turn. Scheduling appointments has always been seamless..
The Fryern Surgery
Perry B.
Booking an appointment here has been an absolute nightmare, and this isn't a one-off occurrence. Attempting to schedule a nurse consultation via phone is consistently futile, with no one ever..
The Fryern Surgery
Caroline B.
We're truly impressed by the exceptional care provided. Being newcomers to this region, we've found the medical practice to be absolutely outstanding. Their service is top-notch, and we would..
The Fryern Surgery
KBKB K.
The absolute worst customer service imaginable - these people are completely clueless about basic communication, and that includes the medical staff, which is shocking. I might as well have been..
The Fryern Surgery
Olivia K.
The entire staff, from the front desk personnel to the medical professionals, have consistently demonstrated exceptional kindness and support during all of my interactions and consultations.
The Fryern Surgery
L B.