MR

M R. 3 years ago • From Google

Rating

Bad

Unprofessional doctor threatens patient over negative review

About a year ago, I posted a critical Google review of Grove Medical Centre due to poor service. During a recent appointment with Dr. Jack Williams, he confronted me about the review, launching into an aggressive tirade claiming it was harmful to "his business" and potentially libelous. He demanded I remove the review or find another GP practice. I was stunned by his unprofessional approach, clearly demonstrating that for him, this is purely a business with no genuine concern for patient care. Shortly after, I received a letter giving me 4 weeks to find a new GP. After 53 years with Grove Medical Centre, I've now registered with a new practice and couldn't be happier. Dr. Gwyne Jones, who originally established this medical centre, would be horrified to see how it's currently being managed. Several other patients I know have expressed their reluctance to see Dr. Jack Williams, and now I completely understand why. Fortunately, I won't have to encounter him again :-) My advice: steer clear of this surgery, as it's evidently motivated solely by financial interests rather than patient welfare.

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