PC

Pivot C. 2 years ago • From Google

Rating

Bad

Unprofessional manager ruined my two-decade patient experience

My encounter with the Brooke Road Surgery was profoundly unsatisfactory, primarily because of the manager, Mr. Deepak Guppa's conduct. Upon addressing a concern that resulted in my medical records and appointments being transferred to another general practitioner, Mr. Guppa's reaction was astonishingly hostile, aggressive, and contemptuous. Despite my earnest efforts to communicate the circumstances and find a constructive solution, he remained completely unresponsive and even prevented me from re-registering with the practice. This experience has fundamentally eroded my confidence in the practice's professional standards and commitment to patient care. It is deeply demoralizing to encounter such treatment from an institution I have relied on for more than twenty years.

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