The Surgery (Brooke Road)
Pivot C. 2 years ago • From Google
Bad
Unprofessional manager ruined my two-decade patient experience
My encounter with the Brooke Road Surgery was profoundly unsatisfactory, primarily because of the manager, Mr. Deepak Guppa's conduct. Upon addressing a concern that resulted in my medical records and appointments being transferred to another general practitioner, Mr. Guppa's reaction was astonishingly hostile, aggressive, and contemptuous. Despite my earnest efforts to communicate the circumstances and find a constructive solution, he remained completely unresponsive and even prevented me from re-registering with the practice. This experience has fundamentally eroded my confidence in the practice's professional standards and commitment to patient care. It is deeply demoralizing to encounter such treatment from an institution I have relied on for more than twenty years.
The physician demonstrates exceptional compassion and provides outstanding support during medical consultations.
The Surgery (Brooke Road)
Jr M.
Without a doubt, this general practice medical center stands out as the top-tier healthcare facility in the entire London area... in fact, I'll confidently state it's absolutely the best.
The Surgery (Brooke Road)
Jennifer B.
As per usual, the team demonstrated exceptional professionalism, genuine warmth, and a deeply reassuring approach. I would wholeheartedly endorse this surgical procedure to anyone considering it...
The Surgery (Brooke Road)
Olivia M.
Excellent interaction overall. The general practitioner was compassionate, well-informed, and highly professional during our consultation.
The Surgery (Brooke Road)
Rachel W.
A top-notch medical practice that I cannot praise enough. Every member of the team exudes warmth and hospitality, with the doctors consistently demonstrating exceptional dedication to patient care...
The Surgery (Brooke Road)
Azmina B.
I've been a patient at Brooke Road Surgery since childhood, spanning over two decades, and watching the practice's evolution has been truly remarkable. The transitions - from staff changes to..
The Surgery (Brooke Road)
James H.
Brooke Road medical practice and its entire team consistently demonstrate exceptional dedication, continuously exceeding expectations in their patient care. The surgery exemplifies the very best of..
The Surgery (Brooke Road)
Danielle T.
My inaugural appointment was absolutely stellar! The surgical schedule ran like clockwork, and my consultation with Dr. Shreya was punctual and streamlined. The follow-up screening with nurse Lynne..
The Surgery (Brooke Road)
Bryony P.
Always welcoming and straightforward to connect with a representative
The Surgery (Brooke Road)
Montana R.
The front desk staff maintained their consistent standard of being friendly and accommodating, just like always.
The Surgery (Brooke Road)
Chriss C.
The staff struggle with fundamental communication skills, as they promised to contact me about scheduling but never followed through. The receptionist's approach was far from helpful, initially..
The Surgery (Brooke Road)
Michelle M.
My dietician has been a true blessing! His expertise in digestive health is remarkable, and he's incredibly compassionate. He's expertly guided me through understanding my digestive challenges and..
The Surgery (Brooke Road)
Eva H.
Nurse Lynne went above and beyond to help me feel at ease and secure during my cervical screening. Her compassionate approach made the entire procedure incredibly reassuring. I truly appreciate her..
The Surgery (Brooke Road)
Alison C.
I consistently receive top-notch medical attention from the doctors and nursing staff at Brooke Road. Every member of their team demonstrates kindness, professionalism, compassion, and genuine..
The Surgery (Brooke Road)
Sarah L.
An absolutely outstanding general practitioner's office. Every single staff member, from the front desk to the management, nurses, and physicians, demonstrates genuine compassion and warmth.
The Surgery (Brooke Road)
Asad S.
The surgical team and personnel were exceptionally compassionate and supportive throughout my entire experience.
The Surgery (Brooke Road)
Matthew Y.
Excellent responsiveness and support in addressing every question I had
The Surgery (Brooke Road)
Gaby T.
I'm thoroughly impressed with the entire staff at this medical facility. From the front desk personnel to the nursing staff and physicians, everyone exudes warmth, expertise, and a genuine..
The Surgery (Brooke Road)
jason b.
The receptionist who assisted me recently is remarkably skilled at her job and sincerely compassionate. I am immensely grateful for her dedication and commitment. She is absolutely fantastic, and..
The Surgery (Brooke Road)
Alexandra B.
I received an invitation for a cervical screening at the Brooke Road medical center, where the staff consistently welcome patients with warmth and friendliness. I want to highlight Lynn, who is..
The Surgery (Brooke Road)
Saman h.