Broadway Medical Centre
Mark S. 3 years ago • From Google
Bad
Unprofessional medical practice with terrible service
I feel compelled to share my experience with this medical practice and how they treat their patients. I had a 9am appointment, and the receptionist informed me that Doctor Kauser was delayed due to a motorway accident. I was understanding and waited, eventually being seen at 9:50am. Doctor Kauser then scheduled a follow-up appointment for the next week at 9am. Upon arriving at 8:55am, I found myself waiting again. By 9:15am, I asked the receptionist if Doctor Kauser had arrived, only to be told she hadn't even signed in. The receptionist then suggested the doctor would call me instead of seeing me in person because she wasn't at work, which infuriated me, causing me to leave. Two hours later, when I called back, I was informed the doctor was with patients. As the first appointment of the day, I questioned why I wasn't contacted immediately. When I attempted to lodge a complaint and speak with the practice manager, I was redirected to a receptionist who falsely claimed to be the manager. Doctor Kauser then called me with an aggressive attitude. When I questioned her about disrupting my appointments two weeks in a row, she defensively stated she lives in Birmingham. I retorted that if she has an appointment, she should leave earlier to arrive on time - to which she responded that I shouldn't question her because she's a doctor. A doctor supposedly has a duty of care to their patients. Yet apparently doesn't feel obligated to arrive at work on time Or even adhere to scheduled appointment times. Receptionists lie about their roles. Doctors believe they're above reproach? Absolutely unacceptable.
Struggling with allergic symptoms. Endured lengthy wait for a return call. When they finally reached me, I was away from home, and because I couldn't instantly recite the precise chemical..
Broadway Medical Centre
Neil L.
I called the medical practice this morning to discuss medication side effects, as recommended by a pharmacist nearby. However, I was told I needed to navigate through administrative hurdles because..
Broadway Medical Centre
Julie R.
The front desk staff were incredibly accommodating and friendly. They went above and beyond to assist me, making every request seem effortless. The doctor followed through with a timely phone call..
Broadway Medical Centre
Sarah P.
Been a loyal patient at this surgical practice for more than three and a half decades, and I have absolutely no intention of switching to another provider.
Broadway Medical Centre
michael t.
Still not open despite claiming 7am hours, and it's already past 8, leaving me frustrated and desperate to schedule a checkup for my toddler!
Broadway Medical Centre
Mark S.
My attempt to share content on Facebook resulted in me being blocked, which speaks volumes about their approach. Utterly shameful, with absolutely zero concern for user experience or fairness.
Broadway Medical Centre
Kirsty W.
Completely appalled by the endless wait time on the phone, which took a full hour, only to be denied the opportunity to consult a physician. Moreover, the reception staff displayed a shocking lack..
Broadway Medical Centre
Kelsey H.
Haven't encountered any significant issues. Unfortunately, the front desk staff's attitude leaves much to be desired.
Broadway Medical Centre
Janette E.
Getting an appointment is challenging, with success mainly possible if you call precisely at 8am. Emergency slots are your best bet. The medical staff—doctors and nurses—are genuinely warm and..
Broadway Medical Centre
Andy B.
Called to seek clarification about a booster vaccination for my immobile elderly mother after being informed that if she hadn't received a visit for her booster shot, she should contact them again..
Broadway Medical Centre
christine p.
Received excellent support, much appreciation to Kirsty. Dr. Smythe even went out of his way to check on my well-being, despite not being my direct physician.
Broadway Medical Centre
Jack G.
The front desk team consistently demonstrates warmth, courteousness, and a high level of competence.
Broadway Medical Centre
Bryan S.
Scheduling a doctor's visit here is quite challenging and frustrating.
Broadway Medical Centre
Krissy B.
It's astonishing that this establishment continues to operate under the guise of a medical practice! My daughter requires a non-urgent surgical procedure that needs to be coordinated through a..
Broadway Medical Centre
harry g.
Terrible first impression. The person at the front desk was incredibly unhelpful and dismissive. Their attitude was unprofessional and made me feel unwelcome from the moment I walked in. Not the way..
Broadway Medical Centre
David B.
Complete waste of time and effort. Completely pointless and poorly organized. Whoever designed this clearly has no understanding of what they're doing. Utterly ridiculous from start to finish.
Broadway Medical Centre
Smirk S.
The front desk staff were surprisingly supportive. However, the doctor conveniently "overlooked" my referral despite my repeated inquiries. I was left to pursue my own referral, and to date, I still..
Broadway Medical Centre
Derek C.
A complete mockery of a facility, the front desk staff could seamlessly transition into a totalitarian regime, my medical advisor suggested obtaining medication to alleviate nerve discomfort in my..
Broadway Medical Centre
Kyle K.
Decided against signing up due to the incredibly rude and condescending attitude of the front desk staff, which led me to abandon my registration and seek services elsewhere. During my girlfriend's..
Broadway Medical Centre
Ivy S.
I've followed this medical practice through multiple location changes over time, and they've consistently been exceptional, boasting what I consider the most skilled physicians in the area.
Broadway Medical Centre
Laura O.