MS

Mark S. 3 years ago • From Google

Rating

Bad

Unprofessional medical practice with terrible service

I feel compelled to share my experience with this medical practice and how they treat their patients. I had a 9am appointment, and the receptionist informed me that Doctor Kauser was delayed due to a motorway accident. I was understanding and waited, eventually being seen at 9:50am. Doctor Kauser then scheduled a follow-up appointment for the next week at 9am. Upon arriving at 8:55am, I found myself waiting again. By 9:15am, I asked the receptionist if Doctor Kauser had arrived, only to be told she hadn't even signed in. The receptionist then suggested the doctor would call me instead of seeing me in person because she wasn't at work, which infuriated me, causing me to leave. Two hours later, when I called back, I was informed the doctor was with patients. As the first appointment of the day, I questioned why I wasn't contacted immediately. When I attempted to lodge a complaint and speak with the practice manager, I was redirected to a receptionist who falsely claimed to be the manager. Doctor Kauser then called me with an aggressive attitude. When I questioned her about disrupting my appointments two weeks in a row, she defensively stated she lives in Birmingham. I retorted that if she has an appointment, she should leave earlier to arrive on time - to which she responded that I shouldn't question her because she's a doctor. A doctor supposedly has a duty of care to their patients. Yet apparently doesn't feel obligated to arrive at work on time Or even adhere to scheduled appointment times. Receptionists lie about their roles. Doctors believe they're above reproach? Absolutely unacceptable.

Other reviews for Broadway Medical Centre