JW

Jane W. one year ago • From Google

Rating

Bad

Unprofessional medical staff failed my dying mother

Absolutely appalling service with unprofessional staff. During my recent visit, I overheard receptionists gossiping about a patient who had just called, openly discussing her after she hung up - complete breach of patient confidentiality. To make matters worse, I experienced a critical medical issue with my mother's palliative care. I needed morphine for her on Friday, went to the chemist, but no medication was available. I had to wait until Monday to contact the practice, who casually admitted the doctor forgot to submit the prescription. As a result, my terminally ill mother suffered in excruciating pain throughout the entire weekend. Unacceptable and heartless treatment 😞

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