MB

Miriam B. 3 years ago • From Google

Rating

Poor

Unprofessional nurse dismissed my nan's health concerns

My grandmother recently underwent major surgery and was unable to visit the clinic, so they kindly sent a nurse practitioner, which I appreciated (even though a doctor was originally expected). Unfortunately, when the nurse arrived, he was extremely irritable and scolded her for calling him out, claiming her concerns were unwarranted. He also instructed her to discontinue her post-surgical medication "if she didn't think it was necessary". While I understand the sentiment, he did not consult a physician, despite her not yet having her follow-up hospital appointment and being advised to continue the medication. This interaction has left her feeling anxious about contacting medical professionals, experiencing embarrassment and feeling like a burden. This is particularly concerning because after her surgery, she was explicitly warned about potentially life-threatening side effects and told to immediately report any concerns. I am deeply disappointed by how she was treated. While I appreciate the medical practice and have heard positive feedback about them overall, I am extremely unhappy with how this particular staff member handled her case.

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