The Light Surgery
Yuliya S. one year ago • From Google
Bad
Unprofessional reception nearly ruined our medical visit
We arrived precisely at 15:24 for my daughter's 15:30 dermatology appointment, yet receptionist Emily immediately marked us as late. When I highlighted that we were actually on time, she promised to rectify the error. Moments later, my daughter received a notification stating she had missed her appointment and might be removed from the clinic's patient list. Upon returning to inquire, Emily appeared bewildered and advised us to disregard the message, insisting she merely logs arrivals and has no connection to the dermatology clinic. When the appropriate receptionist finally arrived, she investigated and discovered Emily had incorrectly checked in a different patient—my daughter remained erroneously marked as absent in the system. Emily offered no apology and proceeded to ignore us completely. Fortunately, the dermatology receptionist was exceptionally accommodating and successfully arranged for us to see the doctor. We are truly appreciative of her assistance and Dr. Goyal's willingness to see us despite the administrative chaos. While errors are understandable, healthcare environments demand professionalism, accountability, and basic human decency.
Called to schedule a consultation, only to be instructed to use patches after being on hold for nearly three-quarters of an hour. The patches proved ineffective and did not resolve my issue.
The Light Surgery
sanam s.
Clear signal strength and prompt functionality
The Light Surgery
nicole s.
I've been a patient at this medical practice for four years, and the reception staff's service has deteriorated dramatically in recent times. Today, when I reached out with worries about a lump and..
The Light Surgery
shary y.
The customer service is truly terrible, with the receptionist consistently appearing miserable. During my two recent visits to the surgery, I witnessed the receptionist engaging in heated disputes..
The Light Surgery
Ali K.
Abysmal Customer Support. I've been attempting to schedule an appointment endlessly. Their phone line consistently leaves me on hold for quarter of an hour with zero acknowledgment. Completely..
The Light Surgery
julie s.
I was stuck on hold for an excessive amount of time. When someone finally picked up, they merely said "hello" before the call abruptly disconnected. Now I'm forced to go through the entire waiting..
The Light Surgery
Jose (.
This establishment is truly exceptional, with an outstanding team of employees. It's evident that certain staff members demonstrate extraordinary dedication to their patients, particularly Deena!..
The Light Surgery
Elisabeth Y.
Customer service could seriously use an improvement! I've just concluded a phone conversation with a front desk employee who displayed a complete lack of professionalism and courtesy. Her demeanor..
The Light Surgery
Maureen R.
I have been a patient at this surgery for nearly 12 years. As an older woman, my health concerns and medical needs have grown over time. In EVERY instance requiring medical assistance, I have..
The Light Surgery
Jakub U.
My medical experience has been a complete nightmare, with unpredictable interruptions in my prescription medications, making this the most disastrous surgical procedure I've ever undergone.
The Light Surgery
Katie D.
The general practitioners at this surgery are subpar. I've arrived with multiple health concerns and consistently left without any meaningful resolution. Their approach is overwhelmingly dismissive..
The Light Surgery
Luísa G.
The medical staff at this practice seem caring, but the overall patient experience is deeply frustrating. Scheduling a consultation feels like navigating an unnecessarily complex maze. It genuinely..
The Light Surgery
Jade C.
I initially visited a medical appointment regarding a lump under my arm approximately a year ago and was directed to the breast clinic. During that consultation, the professional stated it wasn't..
The Light Surgery
Sunny's W.
I'd give this surgery zero stars if I could! The service is absolutely abysmal. If you're looking to squander precious moments of your life, this is the place to go. I have never encountered such an..
The Light Surgery
Phoenix C.
An absolute menace to patients. Completely incompetent and unethical, they consistently fail to honor scheduled times and arbitrarily alter prescriptions without warning. I emphatically urge..
The Light Surgery
vittu p.
Repeatedly, I've encountered a frustrating experience with this clinic. Booking an appointment has been incredibly challenging, with staff consistently claiming no available slots. The reception..
The Light Surgery
Darren M.
The medical practice is completely ridiculous. I rang them at 8am hoping to schedule an appointment, but was directed to use their online platform called patches. I'm unable to book an appointment..
The Light Surgery
Zane A.
Completely ineffective when it comes to post-treatment support. I've been waiting over a day for a new prescription while battling a persistent cough that's plagued me for four weeks, a result of..
The Light Surgery
jodie M.
Absolute nightmare of a surgical experience. Completely inaccessible and unresponsive, with zero regard for patient concerns or communication. Truly the most frustrating medical procedure I've ever..
The Light Surgery
Andreas M.
I meticulously completed the registration procedure for this surgical center, submitting every requested document, only to discover during my illness that they completely disregarded my application..
The Light Surgery
Matthew F.