Fern House Surgery

i'm baffled by the phone team's performance - waiting 30 minutes just to get a basic surgery email contact that should honestly be displayed on their website in this day and age. they consistently..

If possible, I'd rate this medical practice at zero - that's how terrible they are. I've been dealing with this clinic for years, and it's been a constant stream of issues. They show zero concern..

Leena the nurse carrying out my smear today was professional and friendly. She kept my dignity and made the whole process really easy. Its something some women dread attending but my experience was..

Disastrous medical service - my aging father urgently required an immediate consultation, and despite calling precisely when advised, I was left waiting on hold for nearly 60 minutes. Upon finally..

I've had the most terrible experience with this medical practice. Getting an appointment is practically impossible - I've wasted three lunch breaks trying to reach someone on the phone, always..

Medical professionals are excellent when accessible, but there's a persistent lack of clarity around why in-person consultations remain scarce, with exceptions being extremely limited. It's..

The receptionist displayed an unacceptable attitude, coming across as harsh and critical. I felt uncomfortable and unfairly scrutinized simply for inquiring about potential urgent medical slots for..

Had a nice phone call regarding a medication review, from sophie the pharmacy nurse at fern house surgery, me and my wife found her to be extremely through, efficient and never missed anything out,..

Completely absurd. Unable to handle something as basic as printing a medical note. Their staff management is a shambles and the place is overwhelmingly packed. They desperately need to enhance their..

Underwent a blood test, but I'm unable to secure a phone consultation until June, despite being extremely sick and in urgent need of medical attention.

I'm struggling to switch my pharmacy, and every attempt to contact the medical office has been met with unanswered phone calls! I've been shuffled between different staff members who consistently..

What an impressive experience getting my Covid-19 vaccine! The process was incredibly smooth, quick, and expertly handled. I felt completely safe and well-cared for throughout. Kudos to the staff..

The employees were welcoming and provided excellent assistance during my visit.

Terrible support. Completely overwhelmed. Provided zero assistance for mental health needs. Truly disgraceful.

Contacting them by phone is a nightmare! Absolutely ridiculous. I spent three entire weeks trying to schedule a simple doctor's appointment, and when I finally got through, the call dropped..

This outdated facility desperately needs demolition and rebuilding with a contemporary, efficiently run healthcare center that genuinely meets the community's needs. Currently, patients are facing..

The employees here are incredibly rude and make you feel unwelcome.

The medical practice has excellent physicians and supportive personnel, but they're critically undermanned considering the patient volume. This seems to stem from continuous housing development..

Terrible surgical experience with endless delays and constant dismissal of my legitimate concerns. They repeatedly insisted my symptoms were standard, which was patently false. To make matters..

The staff here consistently demonstrate exceptional care, with each medical professional showing genuine commitment to patient comfort. Nurse Demi, whom I've been seeing for more than two years, has..