SC

Shanthi C. 2 years ago • From Google

Rating

Bad

Unprofessional receptionist ruined my medical visit

This morning, I visited the NHS chapel street clinic for an appointment, and the receptionist was extremely discourteous when I requested a doctor's appointment. He argumentatively claimed there was no distinction between nurses and doctors. It's insulting to assume patients will accept such dismissive communication. We have encountered numerous unsatisfactory experiences with nurses who fail to provide accurate diagnoses. Only doctors can truly perform their medical duties competently. Despite my frustration, I refrained from escalating the argument due to the crowded waiting area. The receptionist should maintain a professional demeanor and communicate information respectfully.

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