KS

Kelly S. 2 years ago • From Google

Rating

Bad

Unprofessional receptionist ruins healthcare experience

I called the clinic today to inquire about my partner's prescription, and I'm absolutely appalled by the receptionist's unprofessional behavior!!! She essentially dismissed my request, coldly stating that it's not her concern that my partner works grueling 12-hour hospital shifts and that he should "find time" to call himself. She refused to give me a straightforward answer and was incredibly rude throughout our conversation. When I requested her name to file a complaint, she became even more evasive and wouldn't identify herself!! In my 18 years of professional experience, I would NEVER dream of speaking to a patient or their family member in such a disrespectful manner. I sincerely hope the practice manager will review the phone recording from Thursday, August 17th at 11:32am and address this unacceptable interaction.

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