DD

D D. 2 years ago • From Google

Rating

Bad

Unprofessional receptionist ruins medical experience

My encounter with the receptionist, Jackie, was deeply unsatisfactory due to her unprofessional demeanor and inaccurate guidance. Upon seeking clarity about my test results after three weeks, she suggested it might take up to a month, which I found entirely unacceptable for a cervical screening. Although the doctors were courteous, Jackie's misinformation and discourteous attitude were sufficient to deter potential patients from this medical facility. There is a critical need for her to enhance her interpersonal communication skills, as front-desk staff like her can significantly damage the practice's overall reputation and patient experience.

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