EG

Ellie G. one year ago • From Google

Rating

Bad

Unprofessional receptionist ruins patient's medical experience

The receptionist was incredibly unprofessional! After requesting assistance with a medical form she had printed, she became defensive and refused to help. When I attempted to discuss my concerns about the information provided, she immediately became hostile. Every time I tried to speak, she would interrupt and silence me, treating me like a child being scolded rather than a mature adult. I've never been spoken to so disrespectfully by someone who clearly lacks the interpersonal skills required for customer service. While the nurses and doctors have always been exceptional, this receptionist's consistently poor attitude has been a recurring issue. Her behavior is so problematic that I am seriously considering changing medical practices altogether.

Other reviews for Church Street Practice