KK

Kate K. 2 years ago • From Google

Rating

Bad

Unprofessional receptionists ruin patient experience

As an NHS professional, I find myself deeply disappointed with the conduct at this medical practice. The reception staff demonstrate a clear lack of proper training in handling patient interactions with empathy and care, effectively tarnishing the reputation of the healthcare organization I proudly serve. I should not be forced to extensively explain or plead my medical situation just to determine whether I require medical attention. My simple request was for a telephone consultation, which they dismissively deemed non-urgent. In stark contrast, when I contacted NHS 111, my case was efficiently processed in less than ten minutes. While the physicians themselves are commendable, the receptionists - particularly Caroline - are woefully inadequate in their approach. Their unprofessional behavior is truly shameful and reflects poorly on the entire practice.

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