LT

Leanne T. 2 years ago • From Google

Rating

Bad

Unprofessional service and failed duty of care

I recently had a rather frustrating experience involving multiple phone conversations with two staff members at a medical facility. Over the course of an hour, I interacted with Sharon, who works as a receptionist, and Belinda, whom I presumed to be a physician, though her demeanor seemed less than professional. Unfortunately, neither of them provided any meaningful assistance or guidance regarding my referral inquiry. Seeking resolution, I reached out to Barking Hospital, where I encountered a stark contrast in service. Anita, a staff member there, was exceptionally helpful and even took the initiative to contact the original surgery on my behalf. To my dismay, it appears she was given false information, leaving her equally appalled by the treatment I had received and the overall handling of the situation. It's evident that this surgery has fallen short of its duty of care, failing to meet basic standards of service and compliance. The fact that the Care Quality Commission (CQC) has mandated responsive improvements comes as no surprise given my experience. I feel compelled to report this recent encounter to the CQC, detailing my interactions with the staff, as well as my concerns regarding their policies and procedures. Such substandard care and communication are simply unacceptable in a healthcare setting.

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