Ripple Road Medical Centre
Leanne T. 2 years ago • From Google
Bad
Unprofessional service and failed duty of care
I recently had a rather frustrating experience involving multiple phone conversations with two staff members at a medical facility. Over the course of an hour, I interacted with Sharon, who works as a receptionist, and Belinda, whom I presumed to be a physician, though her demeanor seemed less than professional. Unfortunately, neither of them provided any meaningful assistance or guidance regarding my referral inquiry. Seeking resolution, I reached out to Barking Hospital, where I encountered a stark contrast in service. Anita, a staff member there, was exceptionally helpful and even took the initiative to contact the original surgery on my behalf. To my dismay, it appears she was given false information, leaving her equally appalled by the treatment I had received and the overall handling of the situation. It's evident that this surgery has fallen short of its duty of care, failing to meet basic standards of service and compliance. The fact that the Care Quality Commission (CQC) has mandated responsive improvements comes as no surprise given my experience. I feel compelled to report this recent encounter to the CQC, detailing my interactions with the staff, as well as my concerns regarding their policies and procedures. Such substandard care and communication are simply unacceptable in a healthcare setting.
A truly dreadful medical practice that deserves complete avoidance. This GP surgery is an absolute disaster and should be permanently closed. The front desk staff are incredibly discourteous,..
Ripple Road Medical Centre
Asim K.
Dr. Smith has been my trusted healthcare provider for more than two decades, and I cannot speak highly enough of their exceptional service. Their unwavering kindness and consummate professionalism..
Ripple Road Medical Centre
Zenah I.
I experienced an incredibly disappointing surgical procedure. The front desk staff, particularly an individual named VAL, displayed a shockingly poor attitude. They abruptly terminated phone calls..
Ripple Road Medical Centre
Andy o.
I had an exceptional experience with my recent surgical procedure. The level of care and attention I received was truly outstanding from start to finish. Upon entering the facility, I was..
Ripple Road Medical Centre
Safia M.
The front desk staff display an appalling lack of courtesy. Their behavior is completely unacceptable, showing zero professionalism or basic respect towards guests.
Ripple Road Medical Centre
gunawathy a.
I reached out to schedule an appointment for my friend earlier today. The receptionist's phone manner was abrasive and disrespectful. I'm baffled by their unprofessional approach and lack of basic..
Ripple Road Medical Centre
Salim I.
During my visit today, I interacted with Maria over the phone, who was exceptionally courteous and supportive. Additionally, the receptionist Anurekha demonstrated remarkable politeness and..
Ripple Road Medical Centre
Havana M.
For several years, I endured persistent muscle knots that caused excruciating pain, often forcing me to take leave from work. The physicians in Leyton diagnosed these as muscle knots, recommending..
Ripple Road Medical Centre
Horizon H.
The receptionist displayed an appalling lack of professionalism and basic courtesy. Midway through our discussion, she abruptly terminated the call and pushed me to the back of the queue. After..
Ripple Road Medical Centre
Sohail G.
Staff at the front desk seem completely disinterested and indifferent to any customer needs or concerns.
Ripple Road Medical Centre
Manish P.
I had an incredibly disappointing experience with this GP service. The receptionist's phone manner was shockingly impolite, consistently interrupting and terminating calls before I could fully..
Ripple Road Medical Centre
Joy B.
I've recently joined this medical practice, and the phone experience has been frustrating. Whenever I call, I'm left waiting on hold for more than half an hour, and when someone eventually answers,..
Ripple Road Medical Centre
Kiran K.
I'd give this zero stars if possible, but the system requires at least one! This was my second encounter with this medical facility, and it was absolutely terrible. The nurse was incredibly..
Ripple Road Medical Centre
laselis l.
The reception staff desperately need a lesson in basic human courtesy. Their attitude is completely unacceptable - utterly disrespectful, aggressive, and totally unprofessional. With such appalling..
Ripple Road Medical Centre
Ilakkuvan P.
This medical centre creates more anxiety than offering healthcare support. Despite paying the Immigration Health Surcharge of 1552.50 GBP as part of visa requirements, I attempted to schedule an..
Ripple Road Medical Centre
Rahima K.
The front desk staff consistently display a gloomy demeanor, appearing unapproachable and disinterested. Their phone etiquette is subpar, with numerous incoming calls left unanswered during my visit..
Ripple Road Medical Centre
shernette s.
Absolutely ridiculous telephone support and prescription handling! How is it possible to place a medication order and still not receive it?! This defies all logic. I've phoned multiple times and..
Ripple Road Medical Centre
Farzana A.
Ripple Road medical facility is truly exceptional, with Dr. Adeel and other physicians providing outstanding care. The reception staff, including Narendra, Carly, Hudah, Ayesha, Fatma, Nargis,..
Ripple Road Medical Centre
Lavinia E.
Completely Inaccurate Medical Assessment 👎👎👎
Ripple Road Medical Centre
Roxanne L.
I experienced significant frustration with the service provided by this medical facility. Upon calling on Thursday to schedule an appointment for my young child, I meticulously described all..
Ripple Road Medical Centre
Kenneth I.