Ripple Road Medical Centre
Leanne T. 2 years ago • From Google
Bad
Unprofessional service and failed duty of care
I recently had a rather frustrating experience involving multiple phone conversations with two staff members at a medical facility. Over the course of an hour, I interacted with Sharon, who works as a receptionist, and Belinda, whom I presumed to be a physician, though her demeanor seemed less than professional. Unfortunately, neither of them provided any meaningful assistance or guidance regarding my referral inquiry. Seeking resolution, I reached out to Barking Hospital, where I encountered a stark contrast in service. Anita, a staff member there, was exceptionally helpful and even took the initiative to contact the original surgery on my behalf. To my dismay, it appears she was given false information, leaving her equally appalled by the treatment I had received and the overall handling of the situation. It's evident that this surgery has fallen short of its duty of care, failing to meet basic standards of service and compliance. The fact that the Care Quality Commission (CQC) has mandated responsive improvements comes as no surprise given my experience. I feel compelled to report this recent encounter to the CQC, detailing my interactions with the staff, as well as my concerns regarding their policies and procedures. Such substandard care and communication are simply unacceptable in a healthcare setting.
The practice demonstrates exceptional efficiency in scheduling, providing swift access to appointments. Their team exhibits a warm and welcoming demeanor, coupled with a highly attentive approach to..
Ripple Road Medical Centre
Ridha S.
The staff at the front desk are incredibly welcoming and friendly, which makes this a great spot to visit. However, there's a consistent issue with scheduling: when you book an appointment, you..
Ripple Road Medical Centre
Asim K.
Dr. Smith has been my trusted healthcare provider for more than two decades, and I cannot speak highly enough of their exceptional service. Their unwavering kindness and consummate professionalism..
Ripple Road Medical Centre
Dr. Q.
Your friendly demeanor and excellent communication skills made for a pleasant interaction. The level of service provided was commendable, leaving a positive impression overall.
Ripple Road Medical Centre
ruhena b.
The medical facility excels in providing prompt care for young patients, demonstrating commendable efficiency in urgent pediatric cases. Their expertise in this area is particularly noteworthy...
Ripple Road Medical Centre
Sveta r.
The scheduling system at this medical practice leaves much to be desired. Patients consistently endure lengthy waits, often exceeding 40 minutes, before being attended to. It appears the physicians..
Ripple Road Medical Centre
Rahima K.
The front desk staff consistently display a gloomy demeanor, appearing unapproachable and disinterested. Their phone etiquette is subpar, with numerous incoming calls left unanswered during my visit..
Ripple Road Medical Centre
A P.
The staff at this establishment leave much to be desired. Their front desk personnel seem incapable of comprehending patients' needs or requests. Their sole competency appears to be scheduling..
Ripple Road Medical Centre
laselis l.
The reception staff desperately need a lesson in basic human courtesy. Their attitude is completely unacceptable - utterly disrespectful, aggressive, and totally unprofessional. With such appalling..
Ripple Road Medical Centre
Peter M.
For three decades, I've had the privilege of being under the care of Dr. Ansari, his father before him, and their exceptional team. Their unwavering dedication and top-notch service have..
Ripple Road Medical Centre
Tsanko A.
I'm writing this review specifically about the reception team, not the medical professionals Their behavior is utterly deceitful I attempted to reach them repeatedly from 8am until 9:15am, and the..
Ripple Road Medical Centre
Anonymouse
Terrible staff service liars dishonest reception uneducated make u wait over 1 and half hours in reception cause when I book my father in the clever girl behind reception didn’t check mistake was..
Ripple Road Medical Centre
Young g.
I waited on the line for an excruciating 40-plus minutes, only to be met with deafening silence from the medical office. The complete lack of response was utterly appalling and left me feeling both..
Ripple Road Medical Centre
farnoosh h.
A visit to this establishment was nothing short of abysmal. The so-called healthcare professional, if one can even use that term, displayed a shocking lack of expertise coupled with an appallingly..
Ripple Road Medical Centre
Farzana A.
Ripple Road medical facility is truly exceptional, with Dr. Adeel and other physicians providing outstanding care. The reception staff, including Narendra, Carly, Hudah, Ayesha, Fatma, Nargis,..
Ripple Road Medical Centre
Depi k.
The level of customer service here is absolutely abysmal. The front desk staff seem to forget that they are employed professionals, not volunteers, and are compensated to perform their duties. If an..
Ripple Road Medical Centre
Yasmine L.
The employees are discourteous, declining to schedule an appointment and then becoming confrontational when I try to address the issue.
Ripple Road Medical Centre
Marco A.
The service was abysmal. I signed up with this medical practice on July 5th. Their confirmation email promised registration within 2 business days. After 12 working days, I made three separate..
Ripple Road Medical Centre
Matthew L.
I had a frustrating experience with this medical practice. My phone appointment was scheduled for 10 AM, but they didn't call until 11 AM, causing me to miss it. Instead of proactively rebooking,..
Ripple Road Medical Centre
Asharib A.
I had a rather disappointing experience at this medical practice. After waiting two weeks for an appointment, I arrived just four minutes past the scheduled time. To my dismay, Dr. Cali adamantly..
Ripple Road Medical Centre
Ali B.