Armley Moor Health Centre
Irene B. 23 hours ago
Average
Appointment
PoorReception
PoorCleanliness
GreatCare
PoorRespect
PoorSeen On Time
AverageUnprofessional service and horrible experience
Again another horrible experience. Queued up at 7.30am to ensure I would be seen by a doctor. I have severe pain in my abdomen. Had to give a urine sample and then saw a doctor at 9am. I was told I could get physio to manage the pain (earliest appointment 10 days later!), I should not take Ibuprofen any longer but should I wish to continue I got gastro-resistant pills or codine, and I would be transferred for an ultrasound. I then was told I can go to A&E should I think it's the appendix (which I knew it wasn't because I had already been at A&E because of the severe pain a couple of weeks ago), and then I got the recommendation to go to the walk in center on the other side of Leeds, where they would be more equipped to help me. I went straight there and the nurse and doctor could not believe that Armley Medical Practice told me to see them for help as they not have the appropriate facilities. The doctor was superb, checked my abdomen, gave me antibiotics as the urine test showed an infection, and wrote an action plan for the doctor at Armley Medical Center. I went straight back there to discuss this. The original doctor saw me straight away and made all kind of excuses. She said she saw there was a problem with my urine and someone would have called me at some point. Needless to say, I have never been called in the past and always had to call myself. Once I even had to put in a letter in writing to see my test results. I left crying Armley Medical Center crying because I was still in pain and they had not received my action plan and the doctor there was obviously not able to think about herself what should be done next. I got a phone call this afternoon to confirm a follow up appointment, but they were unable to tell me if the have received the action plan from the doctor at the walk in center. This all was a horrible experience. I am in pain and now I have to wait until Thursday for them to do what they should have done this morning. I am crying and disgusted by the service received.
It's quite frustrating that advance appointments for non-urgent matters cannot be scheduled several weeks in advance. There is a non-urgent appointment request form available, but the follow-up..
Armley Moor Health Centre
Natalia B.
I have been attempting to book an appointment for a family member with multiple health concerns who requires urgent medical attention. Despite calling at the start of each day over several..
Armley Moor Health Centre
Debra F.
The practice appears to be understaffed relative to the number of patients they care for. Messages are sent requesting appointments, yet availability is limited, which can result in medication..
Armley Moor Health Centre
Vadims B.
The staff came across as unwelcoming, and I found it extremely difficult to secure an appointment. I was unable to book in a new family member, which was frustrating. I am considering changing my GP..
Armley Moor Health Centre
Graeme L.
The service provided was satisfactory, though finding a parking space proved to be quite challenging.
Armley Moor Health Centre
Clare C.
The front desk staff consistently demonstrate a friendly and supportive demeanor.
Armley Moor Health Centre
Atiq R.
Experienced a lengthy wait time when attempting to book an appointment over the telephone, with no available slot secured following the call.
Armley Moor Health Centre
Nelly e.
I attended my general practice appointment for a health consultation.
Armley Moor Health Centre
Repugnant P.
I had an excellent experience recovering from an incredibly challenging period. The staff were instrumental in helping me through a difficult time when I was struggling significantly. They provided..
Armley Moor Health Centre
Tanya T.
I was a patient at this practice for two decades and consistently found it to be outstanding, considering the broader challenges within the NHS and the demanding workload faced by clinical and..
Armley Moor Health Centre
Rebecca W.
After being on hold for an extended period on the telephone, I was informed that no appointments were available. I found this deeply frustrating. Despite explaining that my child experiences anxiety..
Armley Moor Health Centre
Irene Bendler
Again another horrible experience. Queued up at 7.30am to ensure I would be seen by a doctor. I have severe pain in my abdomen. Had to give a urine sample and then saw a doctor at 9am. I was told I..
Armley Moor Health Centre
Wayne D.
My confidence in this practice has diminished considerably. Obtaining appointments proves extremely challenging, particularly during times of urgent need. The consistent response is always to call..
Armley Moor Health Centre
Aaron W.
My experience at this practice has revealed considerable concerns regarding how communication is managed and how accessible care is for patients relying on their services. Several significant..
Armley Moor Health Centre
Kelly L.