IB

Irene B. 23 hours ago

Rating

Average

  • Appointment

    Poor
  • Reception

    Poor
  • Cleanliness

    Great
  • Care

    Poor
  • Respect

    Poor
  • Seen On Time

    Average

Unprofessional service and horrible experience

Again another horrible experience. Queued up at 7.30am to ensure I would be seen by a doctor. I have severe pain in my abdomen. Had to give a urine sample and then saw a doctor at 9am. I was told I could get physio to manage the pain (earliest appointment 10 days later!), I should not take Ibuprofen any longer but should I wish to continue I got gastro-resistant pills or codine, and I would be transferred for an ultrasound. I then was told I can go to A&E should I think it's the appendix (which I knew it wasn't because I had already been at A&E because of the severe pain a couple of weeks ago), and then I got the recommendation to go to the walk in center on the other side of Leeds, where they would be more equipped to help me. I went straight there and the nurse and doctor could not believe that Armley Medical Practice told me to see them for help as they not have the appropriate facilities. The doctor was superb, checked my abdomen, gave me antibiotics as the urine test showed an infection, and wrote an action plan for the doctor at Armley Medical Center. I went straight back there to discuss this. The original doctor saw me straight away and made all kind of excuses. She said she saw there was a problem with my urine and someone would have called me at some point. Needless to say, I have never been called in the past and always had to call myself. Once I even had to put in a letter in writing to see my test results. I left crying Armley Medical Center crying because I was still in pain and they had not received my action plan and the doctor there was obviously not able to think about herself what should be done next. I got a phone call this afternoon to confirm a follow up appointment, but they were unable to tell me if the have received the action plan from the doctor at the walk in center. This all was a horrible experience. I am in pain and now I have to wait until Thursday for them to do what they should have done this morning. I am crying and disgusted by the service received.

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