AM

Annaliese M. one year ago • From Google

Rating

Bad

Unprofessional staff destroy young woman's first smear test

My partner went for her inaugural cervical screening today, naturally feeling nervous about the procedure. Due to unfamiliarity with the clinic's location and traveling from outside the city, she arrived 10 minutes past her scheduled time. Upon reaching the reception, she apologetically acknowledged her tardiness, only to be confronted by staff with an incredibly dismissive and hostile demeanor. For a young woman attending her first screening, one would anticipate a compassionate and understanding welcome - even if being asked to reschedule. Regrettably, this was far from reality. The receptionist casually remarked to the doctor, "she's yours," to which the doctor curtly replied, "absolutely not, she's late and will disrupt my administrative time." These comments were made as if she were invisible, completely disregarding her presence. It's worth noting that at the time, the medical staff were merely engaged in casual conversation, not actively working. While I comprehend the frustration of late arrivals for busy healthcare professionals, I firmly believe patients deserve the same level of respect and courtesy they would expect themselves. My girlfriend departed the clinic in distress, her anxiety about future screenings now significantly heightened. Such treatment is completely unacceptable.

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