AC

Andrew C. 4 years ago • From Google

Rating

Bad

Unprofessional staff destroyed my pharmacy experience

I reached out to inquire about alternative medication for my glycol due to a stock shortage, only to be met with an aggressive and unprofessional response from the receptionist. Despite my partner already confirming with the chemist that the medication was unavailable, as clearly stated in the NHS message, the receptionist rudely told me to calm down and shouted at me. The individual working reception at 15:30 on 22/11 demonstrated an appalling lack of customer service and basic interpersonal skills, and frankly, should not be in a position that requires any form of public interaction.

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