AH

Aarron H. 8 years ago • From Google

Rating

Bad

Unprofessional staff ruin first impressions of practice

Upon arriving to register today, my partner and I were immediately put off by the two desk staff members who were unprofessionally gossiping about a client on the phone, completely ignoring our presence. Things quickly deteriorated when they claimed we had incorrect forms - the very same documents we had meticulously downloaded from their website and previously verified via telephone, with their own staff confirming their accuracy. When I highlighted this discrepancy, I was dismissively told to consult the site manager and was rudely questioned about why we were even registering at this location, despite it being merely a short 3-minute drive away and chosen based on predominantly positive reviews. The reception staff's behavior was shockingly poor, their attitude abysmal, and their professionalism non-existent. I cannot emphasize enough how strongly I would caution anyone against dealing with this establishment. My recommendation is to avoid them completely.

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