Neville Road Surgery
TB
T B. 7 years ago • From Google
Bad
The staff's demeanor is shockingly unprofessional. It's frustrating that you must interact with them to schedule appointments or resolve concerns. Receptionists routinely disclose sensitive medical results and diagnoses loudly in crowded waiting areas, compromising patient privacy. They interrogate patients about personal health details before even considering booking an appointment. Confidential information is mishandled, potentially exposed to unauthorized individuals, and they cannot account for who has accessed medical records. When patients voice legitimate complaints about this treatment, the staff become aggressive, talking over them and abruptly ending conversations. The service quality is appalling, and I am currently pursuing formal complaints about their unethical practices. While the medical practitioners themselves are occasionally personable, they can be overly dismissive. Overall, the entire experience feels impersonal and mechanical, like patients are merely processed through a system rather than receiving individualized care.
Affy A.