TT

Tharsi T. one year ago • From Google

Rating

Bad

Unprofessional staff ruined our long-standing patient experience

Hey there, This morning, I rang up to schedule an appointment for my mother and was the first caller in the queue. When a staff member picked up, her attitude was incredibly unprofessional. Since my mum has limited English skills, I was just trying to verify if the Tamil-speaking physician would contact her. Rather than responding courteously, the receptionist barked 'yes' in an aggressive tone. Such behavior is completely unacceptable. My mother has been loyal to this medical practice for two decades, but after this interaction, I am seriously contemplating transferring her care to another clinic.

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