Mildmay Medical Practice
SJ
S J. one year ago • From Google
Bad
The front desk staff displayed a shocking lack of professionalism when interacting with my elderly mother during her attempt to schedule an appointment. When my mother accidentally dropped the phone, the receptionist began shouting the appointment details in an aggressive and harsh manner, which I could clearly hear. This was particularly offensive given that my mother has been a loyal patient at this medical practice for over three decades. The manner of communication was completely inappropriate and utterly disrespectful. To make matters worse, the receptionist abruptly terminated the call without any consideration. Such conduct is unacceptable and reflects poorly on the entire medical practice, and this attitude desperately needs to be addressed.
G C.