MM

Megumi M. 2 years ago • From Google

Rating

Bad

Unprofessional staff shames patient for minor delay

I left feeling utterly disheartened, humiliated by being publicly reprimanded for arriving just 7 minutes behind schedule. Given my existing health challenges, the last thing I needed was to be interrogated with a condescending "do you have a valid explanation for your tardiness?" The situation was compounded by spending 3-4 minutes queuing at reception, which contributed to my delay, and then being shuttled between the screening area and reception. While some staff members demonstrate compassion, others seem intent on making patients feel small and inadequate. The experience was demoralizing and added unnecessary stress to an already difficult medical appointment.

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