TA

Taniya A. 2 years ago • From Google

Rating

Bad

Unreachable Surgery Ignores Desperate Parent's Calls

I find it incredibly frustrating trying to get through to the surgery; I often resort to booking eConsults just to connect with a physician. However, they frequently advise me that I need to schedule in-person visits, yet I am still unable to secure an appointment. It’s absurd! I was actually first in line on the phone waiting for someone to answer when I decided to go directly into the surgery. To my dismay, the receptionists were completely ignoring incoming calls while I stood there on hold. My child requires an examination of her ear as suggested by the doctor during our eConsult, but it's impossible because no one answers. I've spent three hours waiting on hold over two days now without any progress.

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