LL

L L. one year ago • From Google

Rating

Poor

Unreliable receptionists ruin patient experience and trust

I've encountered some frustrating interactions with their front desk staff regarding scheduling phone consultations. On two separate occasions, I arranged appointments and was assured a doctor would contact me. Both times, I waited expectantly for the promised call, and both times, no communication occurred. This repeated lack of follow-through is increasingly exasperating. When I inquired about the missed appointments, their explanation was that the scheduled calls were not recorded in their system.

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