Wimbledon Medical Practice
KK
Klaudiformgb K. 3 years ago • From Google
Bad
Dialed in, queued, 25th in line at 8:31am, despite lines opening at 8:30, any earlier attempt results in being told it's an emergency line with instructions to call back in half an hour (even when you're experiencing a critical medical situation with pus-leaking wounds and a dangerously high fever of 39.9). The promised doctor callback never materialized, not even a courtesy message explaining why. I remain severely ill, and it's clear I'm not considered a priority by my GP - an absolutely unacceptable situation. How can a medical practice ignore a patient's call? It's equivalent to scheduling a 10am appointment and being told at 7pm to return the next day. Draw your own conclusions. I'd assign zero stars if the system permitted. Regardless, I hope other patients have a more positive experience. I'm now heading to the Emergency Department, a situation that could have been easily resolved with a brief two-minute call and an antibiotic prescription. But apparently, it's preferable to have a patient spend 8 hours in A&E, consuming valuable medical resources. Utterly deplorable service.
Lauren M.