Jubilee Healthcare
TA
Tariq A. one year ago • From Google
Bad
I received my repeat prescription 6 days later than usual, which typically arrives at month's end. During this period, I accidentally misplaced my medication while at the gym. Despite being a long-standing patient at this surgery for over a decade, and having only previously lost medication once, the doctor refused to provide a replacement. I felt completely disbelieved and unheard. Experiencing significant pain, I repeatedly attempted to communicate with the receptionist to request the doctor reconsider. However, the reception staff appeared mechanical and utterly devoid of compassion. One receptionist was particularly unpleasant and confrontational, and they consistently seem rushed, making patients feel hurried during interactions. Throughout the entire month, I was without pain medication. When I attempted to order my regular repeat prescription, I was informed I must wait until April 3rd. This delay seems deliberately cruel, knowing I'm in pain and have already been without medication. Their lack of empathy is astounding. If I do not receive a satisfactory response, I will absolutely file a formal complaint with the ombudsman. The service has been appallingly insensitive, and I'm certain I'm not the only patient to have experienced such treatment in over a decade. Furthermore, one doctor claims to have known me for over 10 years - which is completely false. He has likely known me for barely a year, and it's alarming that a medical professional would make such a blatant misrepresentation. I'm also frustrated that I'm restricted to four tablets daily, which is insufficient. Some days require more medication due to increased pain, while other days I must go without. This approach feels fundamentally unfair, and I feel powerless against these restrictive medical protocols.
Art B.