JL

James L. one year ago • From Google

Rating

Bad

Unwelcoming reception ruins healthcare experience for patient

I recognize that the NHS is under significant strain, but this does not excuse the discourteous and disrespectful behavior exhibited by the reception staff. There was no greeting, just a curt utterance of my name, devoid of any warmth or welcoming demeanor. Furthermore, they seem to deliberately avoid answering phone calls, leaving patients in limbo for extended periods. Such staff members are contributing to the additional stress on the NHS, compounding the existing challenges faced by the healthcare system.

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