EG

Emma G. 9 months ago • From Google

Rating

Bad

Upstairs struggle with dementia appointment

When attempting to schedule a medication review for my nearly 86-year-old mother with dementia, I booked the ground floor room at Park Drive, noting her disability and inability to use stairs. Upon arrival, despite being previously assured of the downstairs room, we were informed it was unavailable and the consultation could only occur upstairs. A staff member came down and spoke in a disjointed manner, repeatedly emphasizing that the consultation must be upstairs. This entire experience felt like a complete waste of our time. Adding to the frustration, they attempted to book another dementia review appointment, suggesting an alternative location at Manor Park. We categorically refused this suggestion due to a previous traumatic incident during Covid times when my mother was neglected, left alone, and subsequently fell, breaking her shoulder. The clinic claims a manager will contact me tomorrow, but I'm skeptical this will actually happen - about as likely as a pig taking flight.

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