JE

Jennifer E. one year ago • From Google

Rating

Poor

Urgent Appointment Turned Frustrating Mess

I comprehend that services are stretched thin, but securing an appointment has become nearly impossible. The online econsult system for 'urgent appointments' redirects you to call, and when I did, I was abruptly disconnected by reception and instructed to await an econsult response. Despite an urgent appointment request meant to be fulfilled within 72 hours, I was scheduled a week later, contradicting the econsult's assessment of symptom urgency. Remarkably, they continue registering new patients, which bewilders me since they're clearly overwhelmed by their current patient load. Comparing this to my last appointment three years ago, the service quality has dramatically declined. With additional patients being accepted without expanding appointment availability, I'm concerned the service will deteriorate even further, which is genuinely disheartening.

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