HC

Heather C. one year ago • From Google

Rating

Bad

Urgent asthma request left me waiting

I attempted to book an urgent consultation using the online form during the specified hours, highlighting my critical respiratory condition and suspected chest infection. Despite the website's promise of same-day triage by senior medical professionals, I was inexplicably scheduled for an appointment a week later. Forced to phone directly, I encountered further frustration when told no immediate slots were accessible, with the only alternative being a consultation in Rushden the following day. This experience fundamentally contradicts the clinic's stated commitment to prompt, attentive care for urgent medical concerns. I am utterly perplexed by how the purportedly rigorous triage process, supposedly managed by your most experienced clinicians, could result in such an unacceptable delay. When patients are experiencing serious health complications, the current system demonstrates a profound disconnect between promised service and actual patient care.

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