SA

S A. 6 years ago • From Google

Rating

Bad

Urgent care chaos for worried parents

Securing an urgent medical consultation for my infant has been incredibly challenging. When my child was just 5 weeks old, after consulting 111, the reception team directed me to Ealing hospital A&E, which lacks pediatric services, forcing me to travel to Queen Charlotte's instead. I submitted a formal complaint through their website but received no response. Today, attempting to schedule a phone consultation following another 111 referral for my now 11-month-old, I was once again redirected to hospital urgent care due to the inability to book an appointment. The lack of support and accessibility for young children is deeply disheartening and infuriating.

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