JD

Jonathan D. 4 years ago • From Google

Rating

Bad

Urgent diabetes test strips prescription mess

As a Type 1 diabetic, I rely on manually checking my blood glucose levels with a single-use test strip device, alongside insulin injections before meals - these are absolutely critical for my survival. On Monday, February 15th, I was running low on test strips and always aim to request my prescription well in advance to prevent running out. When I contacted the pharmacy today (Friday 19th), they informed me they hadn't received my order. Upon calling Elm House, the receptionist revealed that my doctors had rejected my repeat prescription!!! I now have test strips that will barely last until the end of Saturday. How is this remotely acceptable?! You're literally gambling with someone's life!! Simply because I submitted my order two weeks ahead of time? I didn't realize diabetics are only permitted a limited number of daily tests before doctors arbitrarily cut off supplies without even attempting to contact me, thereby potentially endangering my life. Had they bothered to review my records, they would've seen I recently received the Oxford vaccine and have been experiencing difficulties maintaining stable glucose levels, necessitating more frequent testing. "Disgusted" doesn't even begin to describe my feelings. I'll definitely be consulting Citizens Advice about this unacceptable situation.

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