Castlefields Health Centre

At our clinic, you're not confined to a single designated physician. Instead, you have the freedom to choose and see any doctor that suits your preference.

Incredibly friendly and supportive front desk personnel. The medical professionals and diabetes care specialists were equally warm and competent.

"Someone from the practice will contact you today" It appears the new digital platform is merely another method for them to disregard patients, contradicting their promises of expediting care. You..

Absolute disaster of a business, completely unreachable and impossible to schedule anything. Made multiple attempts to contact them, and after nearly 200 phone calls, I'm still being disconnected...

I observe people praising the new approach of avoiding direct human interaction and being processed via a comprehensive online form. Yet, this perspective comes from a patient who rarely requires..

I attempted to contact the medical practice multiple times today, with my calls being abruptly terminated after just four attempts. It's practically impossible to schedule an appointment with a..

Getting ahold of customer service here is like trying to catch smoke with your bare hands. You're basically guaranteed to get zero response when calling, and on the rare occasion someone picks up,..

I want to share my positive experience with Castlefields Health Centre, where the staff truly excel. The receptionists and doctors are exceptional, and throughout my time with this practice, I've..

I've been a patient at this medical practice for more than 15 years, but since the pandemic, it's become a complete mockery. Everything is now digital, and their website is an absolute nightmare to..

As a newcomer to the area, I sought medical registration at this practice. Despite my health concerns, I was delightfully surprised by the exceptional receptionist who warmly assisted me. She guided..

Scheduling an appointment here is an exercise in frustration. Dr. Lyons' voicemail message is so irritating that it makes you want to immediately disconnect the call.

After spending more than an hour attempting to contact this utterly inadequate medical practice and being disconnected approximately 30 times, I am thoroughly disappointed. Castlefields, you are..

This medical practice desperately needs to address its staff's phone response time, potentially through customer service training for the reception team. On numerous occasions, I've found myself..

I'm open to adjusting my rating if their service improves, but my initial experience with this medical practice since relocating has been far from promising. As other patients have noted, their..

Despite initial difficulties scheduling, I was unexpectedly accommodated and examined by a skilled advanced paramedic at the clinic. They conducted a comprehensive assessment of my symptoms and..

I spent an exhausting three hours on hold, struggling to get through to their support line. Now I'm left waiting for a doctor to return my call, and the service has been absolutely terrible...

This medical practice is an absolute nightmare. The front desk employees are incredibly unproductive and seem to go out of their way to avoid doing their job. Scheduling a consultation has become..

Throughout my four-decade journey as a medical patient, I've witnessed numerous transformations, spanning both positive and negative spectrums. These shifts are predominantly systemic, driven by..

I might stand alone in my opinion, but my experience with Castlefields Health Centre has been truly exceptional. While there can be some delays when trying to reach them by phone, the moment you..

Every time I contact or visit, the personnel are welcoming and supportive. It appears to be a smoothly operated medical practice providing an excellent local healthcare resource.