Charlotte Keel Medical Practice
A A. 2 years ago • From Google
Bad
Urgent Medical Concern Ignored at Keel Practice
I encountered an utterly disheartening experience with the Charlotte Keel Medical Practice. Their complete disregard for patient care was appalling. When I sought help for a medical issue, I was forced to contact 111 for support. The 111 healthcare professionals correctly identified my condition as urgent, yet the triage staff at Charlotte Keel Medical Practice appeared indifferent. This led to an exasperating exchange between my GP and 111, leaving me in a state of anxiety and uncertainty. Additionally, I was promised a callback within 2 hours following the 111 consultation, but no communication was received. Upon finally reaching out to my GP again, I was told I would face a 5-day wait for a doctor's consultation, and that my 111 referral was inconsequential. Such treatment is not only unreasonable but completely unacceptable when addressing health concerns. I strongly caution anyone seeking medical care to avoid Charlotte Keel Medical Practice. Their lack of responsiveness and apparent disregard for patient welfare is absolutely shocking. Steer clear of this practice if you expect even the most basic level of care and professional respect. Their failure to even acknowledge reviews on their Google page further demonstrates their problematic approach. To the doctors at Charlotte Keel: You should be thoroughly ashamed. Why has this practice consistently maintained such a poor reputation? Why can't you learn from other Bristol surgeries with exceptional CQC reports like Pembroke Road Surgery or Greenway Community Practice? The management requires immediate and radical transformation. You've taken a Hippocratic Oath to provide ethical medical care, yet you demonstrate none. What was the point of your extensive medical training if you've become mediocre professionals who seem to care nothing for patient welfare? Take responsibility for your actions and stop disrespecting the patients funding your wages. You're currently an embarrassment to the remarkable NHS we have.
I am truly grateful to this medical practice for the exceptional care I've received. Every doctor I've encountered has been attentive to my symptoms and has demonstrated remarkable dedication to my..
Charlotte Keel Medical Practice
Daz (.
Getting through to them by phone is a nightmare, with wait times exceeding an hour if you're lucky, or the call simply disconnects after what feels like an eternity. Despite having three reception..
Charlotte Keel Medical Practice
Eneko V.
This medical practice in Bristol is absolutely the worst. It's clear they're solely focused on claiming government funds without any genuine concern for patient care. Their approach feels entirely..
Charlotte Keel Medical Practice
S H.
I spent the entire day attempting to contact the clinic, with no success until I finally reached someone about my persistent cough and four-day hiccup episode. Their initial response was dismissive,..
Charlotte Keel Medical Practice
Akib K.
I'd give this GP practice zero stars if possible. Their service is utterly abysmal. My father is battling severe diabetes with blood sugar levels exceeding 22, experiencing chest pain, leg numbness,..
Charlotte Keel Medical Practice
BikeRace L.
My encounter with Charlotte Keel Medical Practice was an absolute nightmare. Attempting to book an appointment was an exercise in futility - I made over 50 call attempts, but with only a single..
Charlotte Keel Medical Practice
Ash A.
Terrible service with scheduling! Wasted an entire hour waiting on hold just to book an appointment, only to receive a delayed text message offering a slot weeks in the future, which is completely..
Charlotte Keel Medical Practice
tamsin C.
I've been a patient at this medical office since childhood, and despite rarely writing reviews, I feel compelled to share my experience. The practice is incredibly frustrating - there's never..
Charlotte Keel Medical Practice
manuuu m.
Why am I being charged fees for a service that's consistently unreliable, especially when the condescending front desk personnel seem intent on blocking my access to medical consultation - a basic..
Charlotte Keel Medical Practice
indy f.
I'm genuinely questioning whether any actual physicians are employed at this practice. Getting an appointment seems completely unattainable. Despite my frustration, I'm essentially stuck here due to..
Charlotte Keel Medical Practice
Has o.
These medical professionals lazily defer to patients for diagnosis, essentially letting you self-diagnose. Completely unacceptable approach to healthcare. Absolutely avoid this facility. Utterly..
Charlotte Keel Medical Practice
S B.
Recently, the service quality has drastically declined. The phone line is unreliable, and I attempted to order a repeat medication online over a week ago, but I still haven't received it. When I..
Charlotte Keel Medical Practice
Kuma K.
The employees here are incredibly friendly and responsive. I appreciate the convenient online booking method using their form, and their turnaround time is quite impressive, especially given the..
Charlotte Keel Medical Practice
Agata R.
Terrible service through and through. I repeatedly submit appointment requests online, and while the system confirms a slot, no one ever contacts me. This has occurred three separate times, leaving..
Charlotte Keel Medical Practice
Joanna E.
Terrible service. Impossible to contact via phone, and I'm struggling to get an appointment for a critical medical concern that runs in my family. I completed their online form, only to receive a..
Charlotte Keel Medical Practice
JW J.
Charlotte Keel Medical Practice has regrettably devolved from a reliable healthcare resource into a wellspring of patient exasperation. In recent times, their communication channels have become..
Charlotte Keel Medical Practice
Indigo B.
Impossible to reach anyone by phone. The waiting line is endless. It's incredibly frustrating just attempting to connect with a representative. Absolutely dreadful customer service experience.
Charlotte Keel Medical Practice
Mo Y.
Getting an appointment here is an absolute nightmare. You must persistently dial in the morning with zero queuing system. I've already made 31 attempts, and this is my second consecutive day of..
Charlotte Keel Medical Practice
Jules B.
I've been struggling with multiple symptoms and intense discomfort for over a fortnight. Despite reaching out 5 times, including consultations with 111 and various pharmacists, securing an..
Charlotte Keel Medical Practice
A A.
I encountered an utterly disheartening experience with the Charlotte Keel Medical Practice. Their complete disregard for patient care was appalling. When I sought help for a medical issue, I was..
Charlotte Keel Medical Practice
Marie B.