JC

Josh C. 2 years ago • From Google

Rating

Bad

Urgent referral denied: Patient left in distress

I contacted the medical practice on Friday, May 17th at 4:10 PM to arrange a brief conversation between my mother and her physician regarding an urgent referral. The referral was based on concerning blood test results and a previous scan indicating potential cervical and ovarian cancer. Unfortunately, the receptionist's response was disappointingly unhelpful and lacking in empathy. They repeatedly stated, "There are no appointments available, I'm afraid," without offering any alternatives or expressing any understanding of the situation's urgency. This robotic and unsympathetic approach left my mother distressed and anxious for the entire weekend. The practice's inability to accommodate even a short discussion about such a critical diagnosis is deeply troubling. Their lack of compassion and flexibility in urgent situations is unacceptable. I intend to file a formal complaint and strongly believe this medical facility requires immediate intervention to address these serious shortcomings in patient care and communication.

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