KP

Kelly P. 2 years ago • From Google

Rating

Bad

Urgent referral lost for 9 painful days

Complete disarray. My general practitioner marked my case as urgent with a two-week referral pathway. Nine days passed without any communication, so I reached out to the hospital, only to discover that the referral form was unsigned and consequently rejected. The hospital had returned the form the day following my initial referral, meaning the practice failed to process this for nine days and remains uncertain whether it has been properly handled. When patients attempt to raise concerns with reception staff, they are confronted with dismissive and discourteous behavior. Dr. Moore is the sole competent physician, and if you're fortunate enough to secure an appointment with her, she would undoubtedly merit five stars. However, the surgery as a whole would struggle to earn even a single star if such a rating were possible!

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