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Mohammed M. one year ago • From Google

Rating

Bad

Urine sample test never completed or followed up

Extremely poor service, would give zero stars if possible😠😠 My daughter has been unwell since last week. I contacted the practice and was instructed to provide a urine sample, which I did. After waiting a week, I called again today only to find the test had not been carried out. I was informed that an on-call clinician would contact me. When they did call, they assured me they would perform the urine sample test and get back to me promptly, but this callback never happened. As a result, I am taking my daughter to accident and emergency instead. I feel this practice has provided a very poor standard of care and find the situation deeply disappointing.

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