The Bay Medical Practice
Anonymouse 3 months ago
Poor
Appointment
ExcellentReception
BadCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadUsually a very good practice.
I received a call on Friday 17 July from a doctor, Dr B. I think, saying my blood test results were showing an infection and would I attend the surgery on Monday 20 July at 13.50. Having arrived at 13.45 I tried to log myself in. System wouldn't accept me. There was one person being dealt with at reception and two waiting. I joined queue. Watched a few other people book themselves in so I tried again. No luck. The person at reception took well over 5 mins. At last the next one in queue gets seen to - another 5/6 mins. Then the third person gets seen to only taking sbout 3 mins. My turn. No one else in the queue. Receptionist then disappears out the back for over 5 mins. Sorry to keep you waiting!! Upstairs to waiting room where quite a few people waiting. Dr N. comes out shouting my name and telling me and everyone else in the waiting room that I am late for my appointment but he will see me. Once in his office I apologised and tried to explain what happened. Not good enough I was late as receptionist booked me in at 14.06. Three times I apologised and tried to explain but he wasn't interested, just kept telling me I was late. He then asks me why was I there!! I explained that another doctor had made the appointment due to my blood test results. Gave me another prescription for anti biotics and as I have a CT scan 23 July booked me in for more blood tests next week saying, it may not be an inflammation, it could be Cancer. I have already been told that at the hospital 6 weeks ago, I don't need to be told again in such an abrupt way. It's been bad enough waiting for this next CT scan to find out what is going on with me. Needless to say I left the surgery in tears after, in my opinion, being treated so abruptly.
Endured a tedious 20-minute auditory ordeal of low-quality background music, reminiscent of someone trudging through a swamp, while repeatedly being told I'm third in line. Eventually reaching the..
The Bay Medical Practice
emma r.
Fantastic service with incredibly welcoming and supportive staff who went above and beyond to assist me.
The Bay Medical Practice
Valerie V.
My encounter with the Bay Health Centre has been exceptionally favorable.
The Bay Medical Practice
Lorraine E.
The Rapid Health consultation process was smooth and efficient. I spent a short time completing the questionnaire, selecting "none of the above" for several prompts. As arranged, the physician..
The Bay Medical Practice
Kevin S.
Dr. Bateman reached out with a follow-up call, and I was genuinely impressed by how compassionate and supportive they were! Much appreciation for their kindness!
The Bay Medical Practice
Lynda B.
Consistently reliable and supportive
The Bay Medical Practice
Liam T.
Dialed in at 9:25 for a phone consultation and was informed I'd receive a callback by the afternoon. Remarkably, by 9:27, a doctor was already on the line with me. That's what I call exceptional,..
The Bay Medical Practice
Chris M.
Shirley, the receptionist, was incredibly supportive and worked tirelessly to help me connect with a physician. After several phone conversations, she successfully arranged my appointment. These..
The Bay Medical Practice
Angie M.
Highly educational and thoroughly impressive across all aspects.
The Bay Medical Practice
Mark D.
Deterred by the negative feedback, I've decided to cancel my upcoming appointment at this medical centre. I typically rely on Shanklin medical centre, which has consistently provided satisfactory..
The Bay Medical Practice
T F.
Truly top-tier service. The contrast with my previous medical practice is remarkable. Heartfelt appreciation goes out to the entire team at The Bay and Jhoots pharmacy. T.M. Lewis.
The Bay Medical Practice
Carla R.
I consulted with Dr. Nneka Okonkwo and found her to be thoroughly professional, coupled with an exceptionally warm and accessible demeanor.
The Bay Medical Practice
Sam R.
During my travel stopover, I contacted The Bay for urgent assistance. Aware of my imminent European trip, they efficiently processed my inhaler prescription with impressive speed and consideration.
The Bay Medical Practice
Anonymouse
After being told I must attend two separate appointments for my prescription. I was told that the two previous appointments had not been documented with respect to my new prescription. Therefore I..
The Bay Medical Practice
Tony N.
The receptionist on the telephone is anything but helpful! I've never encountered someone so discourteous, and this isn't an isolated incident - I've witnessed her being equally disrespectful to..
The Bay Medical Practice
Steph W.
The service is utterly terrible. Each month, both the medical practitioners and the adjacent pharmacy botch my partner's medication prescription, which has remained consistent for half a year. They..
The Bay Medical Practice
Stephen W.
I'm absolutely thrilled with my experience at the Shanklin clinic. The service feels incredibly personalized, almost like I'm receiving premium healthcare. They expedited my hospital examination..
The Bay Medical Practice
Josh T.
The nursing staff at both the Sandown and Shanklin locations have been incredibly supportive throughout my treatment process, and I am truly grateful for their exceptional care and assistance.
The Bay Medical Practice
Carol p.
As per usual, the staff were incredibly welcoming and supportive. I didn't require medical attention for sexual assault this time, but when I do need help, I know there will be no issues. My nurse..
The Bay Medical Practice
Damian B.
Frustrated with this medical practice's approach Absolutely ineffective service Scheduling an appointment seems impossible They're constantly attempting to alter medications unnecessarily Appears..
The Bay Medical Practice
Neil M.