The Bay Medical Practice
Anonymouse yesterday
Poor
Appointment
ExcellentReception
BadCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadUsually a very good practice.
I received a call on Friday 17 July from a doctor, Dr B. I think, saying my blood test results were showing an infection and would I attend the surgery on Monday 20 July at 13.50. Having arrived at 13.45 I tried to log myself in. System wouldn't accept me. There was one person being dealt with at reception and two waiting. I joined queue. Watched a few other people book themselves in so I tried again. No luck. The person at reception took well over 5 mins. At last the next one in queue gets seen to - another 5/6 mins. Then the third person gets seen to only taking sbout 3 mins. My turn. No one else in the queue. Receptionist then disappears out the back for over 5 mins. Sorry to keep you waiting!! Upstairs to waiting room where quite a few people waiting. Dr N. comes out shouting my name and telling me and everyone else in the waiting room that I am late for my appointment but he will see me. Once in his office I apologised and tried to explain what happened. Not good enough I was late as receptionist booked me in at 14.06. Three times I apologised and tried to explain but he wasn't interested, just kept telling me I was late. He then asks me why was I there!! I explained that another doctor had made the appointment due to my blood test results. Gave me another prescription for anti biotics and as I have a CT scan 23 July booked me in for more blood tests next week saying, it may not be an inflammation, it could be Cancer. I have already been told that at the hospital 6 weeks ago, I don't need to be told again in such an abrupt way. It's been bad enough waiting for this next CT scan to find out what is going on with me. Needless to say I left the surgery in tears after, in my opinion, being treated so abruptly.
My spouse and I have received tremendous support during our interactions with this medical practice. The personnel have been incredibly accommodating and delightful throughout our experience. We..
The Bay Medical Practice
Nin W.
What purpose do patient notes serve, particularly the section on allergies? My son was once again prescribed an antibiotic he's allergic to by a GP at your practice, leaving him battling a severe..
The Bay Medical Practice
Denise J.
Dr. Bartley was incredibly attentive during my appointment today. She took the time to truly hear my concerns, conducted a thorough examination, and clearly explained everything in a way that made..
The Bay Medical Practice
patrick r.
During my vacation at Lower Hyde on the Isle of Wight, I discovered I was running short on my prescription medications. I sought assistance at the Bay Medical Centre, where an incredibly supportive..
The Bay Medical Practice
Tom N.
Emma was incredibly helpful during my ear consultation. She greeted me warmly and did an excellent job breaking down all the details in a way that was super easy to understand 😁
The Bay Medical Practice
Carol W.
Made an appointment but ended up waiting well over an hour past my scheduled time. Additionally, I've been pregnant multiple times during my visits. The reception staff are incredibly discourteous..
The Bay Medical Practice
David S.
I'm skeptical whether genuine medical professionals even work here. Every interaction results in phone consultations, even when the hospital explicitly recommends an immediate in-person GP..
The Bay Medical Practice
Emily E.
I've consistently encountered exceptional service at Bay Medical, finding their expertise and support far superior to my previous surgical experience. They handle matters efficiently, avoiding the..
The Bay Medical Practice
Sandra L.
Attempted an online medical consultation and received a text indicating a follow-up call the next day, which never materialized. I sent a message highlighting this issue and was assured the practice..
The Bay Medical Practice
Damian B.
Frustrated with this medical practice's approach Absolutely ineffective service Scheduling an appointment seems impossible They're constantly attempting to alter medications unnecessarily Appears..
The Bay Medical Practice
Carol p.
As per usual, the staff were incredibly welcoming and supportive. I didn't require medical attention for sexual assault this time, but when I do need help, I know there will be no issues. My nurse..
The Bay Medical Practice
Sheila R.
I met with Lewis on Wednesday, May 31st, and as per usual, he demonstrated exceptional attentiveness and provided invaluable assistance. I would wholeheartedly endorse him to anyone seeking..
The Bay Medical Practice
Sam R.
During my travel stopover, I contacted The Bay for urgent assistance. Aware of my imminent European trip, they efficiently processed my inhaler prescription with impressive speed and consideration.
The Bay Medical Practice
Steph W.
The service is utterly terrible. Each month, both the medical practitioners and the adjacent pharmacy botch my partner's medication prescription, which has remained consistent for half a year. They..
The Bay Medical Practice
Trevor B.
I sensed that my request for a blood test this morning was a burden to the receptionist, making it an utterly unpleasant encounter.
The Bay Medical Practice
Lynda B.
Consistently reliable and supportive
The Bay Medical Practice
Jo B.
I must express my gratitude towards the bay medical centre for their exceptional support lately. They've been incredibly understanding and helpful. While I can't share specifics due to..
The Bay Medical Practice
Kelly M.
The most discourteous front desk personnel I've ever come across! It was early morning, so there was no excuse for their poor attitude. I haven't visited a medical office since pre-pandemic times,..
The Bay Medical Practice
Neil M.
Endured a tedious 20-minute auditory ordeal of low-quality background music, reminiscent of someone trudging through a swamp, while repeatedly being told I'm third in line. Eventually reaching the..
The Bay Medical Practice
Dom P.
I've visited Sandown medical center on two separate occasions, and both experiences were exceptional. Dr. Nneka Okonkwo demonstrates remarkable expertise, communication skills, and compassion...
The Bay Medical Practice
John c.