The Bay Medical Practice
Anonymouse one month ago
Poor
Appointment
ExcellentReception
BadCleanliness
ExcellentCare
BadRespect
BadSeen On Time
BadUsually a very good practice.
I received a call on Friday 17 July from a doctor, Dr B. I think, saying my blood test results were showing an infection and would I attend the surgery on Monday 20 July at 13.50. Having arrived at 13.45 I tried to log myself in. System wouldn't accept me. There was one person being dealt with at reception and two waiting. I joined queue. Watched a few other people book themselves in so I tried again. No luck. The person at reception took well over 5 mins. At last the next one in queue gets seen to - another 5/6 mins. Then the third person gets seen to only taking sbout 3 mins. My turn. No one else in the queue. Receptionist then disappears out the back for over 5 mins. Sorry to keep you waiting!! Upstairs to waiting room where quite a few people waiting. Dr N. comes out shouting my name and telling me and everyone else in the waiting room that I am late for my appointment but he will see me. Once in his office I apologised and tried to explain what happened. Not good enough I was late as receptionist booked me in at 14.06. Three times I apologised and tried to explain but he wasn't interested, just kept telling me I was late. He then asks me why was I there!! I explained that another doctor had made the appointment due to my blood test results. Gave me another prescription for anti biotics and as I have a CT scan 23 July booked me in for more blood tests next week saying, it may not be an inflammation, it could be Cancer. I have already been told that at the hospital 6 weeks ago, I don't need to be told again in such an abrupt way. It's been bad enough waiting for this next CT scan to find out what is going on with me. Needless to say I left the surgery in tears after, in my opinion, being treated so abruptly.
The nursing staff at both the Sandown and Shanklin locations have been incredibly supportive throughout my treatment process, and I am truly grateful for their exceptional care and assistance.
The Bay Medical Practice
Carol W.
Made an appointment but ended up waiting well over an hour past my scheduled time. Additionally, I've been pregnant multiple times during my visits. The reception staff are incredibly discourteous..
The Bay Medical Practice
Fiona D.
Exceptional medical consultation provided by Dr. Arwa Elashry. Her expertise and professionalism were truly impressive, and she demonstrated a thorough understanding of my health concerns. The..
The Bay Medical Practice
Chris B.
Waited all morning from 9am to 12pm for a doctor's call on Friday the 23rd, but was informed no contact would be made. This is the second occurrence of such unprofessional behavior, which is..
The Bay Medical Practice
HUGH ROWE
Having sent an E Mail consult saying my BP readings were of concern, ie high 160's/ low 170's. I was told hypertention team would be in contact sometime in next 6 weeks. E mail and phone requested. ..
The Bay Medical Practice
Carla R.
I consulted with Dr. Nneka Okonkwo and found her to be thoroughly professional, coupled with an exceptionally warm and accessible demeanor.
The Bay Medical Practice
Gary D.
Superb medical procedure. My scheduled time was 8:52, and they saw me precisely on time. The entire team, from the front desk to the nursing staff, was incredibly welcoming and kind. Much..
The Bay Medical Practice
Liam T.
Dialed in at 9:25 for a phone consultation and was informed I'd receive a callback by the afternoon. Remarkably, by 9:27, a doctor was already on the line with me. That's what I call exceptional,..
The Bay Medical Practice
T F.
Truly top-tier service. The contrast with my previous medical practice is remarkable. Heartfelt appreciation goes out to the entire team at The Bay and Jhoots pharmacy. T.M. Lewis.
The Bay Medical Practice
David C.
When calling a medical practice, one anticipates a reception that, while perhaps not overly enthusiastic, should at minimum be courteous. Think again. Following a 40-minute wait before the call was..
The Bay Medical Practice
Graham C.
I'm thrilled to share my exceptional experience with Nneka Okonkwo and the Sandown Medical Centre, who surprisingly offer a musculoskeletal specialist. After a fall that severely limited my right..
The Bay Medical Practice
Sandra L.
Attempted an online medical consultation and received a text indicating a follow-up call the next day, which never materialized. I sent a message highlighting this issue and was assured the practice..
The Bay Medical Practice
Debra w.
Fantastic time by the water, encountered a delightful staff member who was incredibly supportive and kind.
The Bay Medical Practice
trish w.
I initially contacted the clinic regarding my Achilles tendon issues, and a physician from Shanklin promptly reached out to schedule an appointment in Sandown. During my visit yesterday, I met a..
The Bay Medical Practice
Damian B.
Frustrated with this medical practice's approach Absolutely ineffective service Scheduling an appointment seems impossible They're constantly attempting to alter medications unnecessarily Appears..
The Bay Medical Practice
Tony J.
Absolutely incredible experience today! Dialed their number at ten o'clock, received a call from a physician mere moments later, prescription dispatched to the pharmacy immediately, collected and..
The Bay Medical Practice
Dave E.
During my relocation, I visited multiple healthcare facilities, and the Sandow center stood out as the most exceptional among them.
The Bay Medical Practice
Martin B.
The medical facility offers decent on-site patient treatment, yet the excessively long waiting periods are unacceptable. Having to wait 25 days to schedule a general practitioner appointment and an..
The Bay Medical Practice
patrick r.
During my vacation at Lower Hyde on the Isle of Wight, I discovered I was running short on my prescription medications. I sought assistance at the Bay Medical Centre, where an incredibly supportive..
The Bay Medical Practice
Julie B.
I called the medical practice this morning about an eye issue and requested someone to examine it. The receptionist seemed unclear, so I repeated my request, and she simply provided me with a phone..
The Bay Medical Practice
Josh T.