Avonside Health Centre
ER
Ella R. 6 years ago • From Google
Poor
Not particularly satisfied - I only tend to visit for contraception purposes. I needed to attend for some vaccination updates and had a face-to-face discussion with a clinician about what was required. I was informed I would need to schedule an appointment and that I would likely require one or two vaccinations. I made contact a month ahead of my planned trip and was asked to complete a risk assessment questionnaire. Despite having already provided all this information during my previous consultation and the practice having access to my medical records, I completed the form as requested. Due to my work commitments, they were unable to accommodate me for three weeks, so I had to call on the morning of my appointment. This was manageable. However, it then emerged that the initial guidance was inaccurate. I was required to physically deliver the risk assessment form in person rather than by email, even though the form contained nothing beyond what was already recorded on the system. Additionally, the three-week wait was unnecessary as I could have been seen sooner, though appointments with the clinician were limited to before 5pm. I was subsequently told I needed to submit my risk assessment form urgently during the week before my trip. When I arrived at reception, I was informed there were no available appointments that week. This felt like a considerable inconvenience. The procedures in place seem unnecessarily complicated, and for working individuals, meeting these requirements is extremely challenging. As a result of the delays, alternative providers had run out of availability by the time I could proceed. Would not recommend.
Michelle G.