Avonside Health Centre
Ella R. 7 years ago • From Google
Poor
Vaccination appointment process was frustratingly disorganised
Not particularly satisfied - I only tend to visit for contraception purposes. I needed to attend for some vaccination updates and had a face-to-face discussion with a clinician about what was required. I was informed I would need to schedule an appointment and that I would likely require one or two vaccinations. I made contact a month ahead of my planned trip and was asked to complete a risk assessment questionnaire. Despite having already provided all this information during my previous consultation and the practice having access to my medical records, I completed the form as requested. Due to my work commitments, they were unable to accommodate me for three weeks, so I had to call on the morning of my appointment. This was manageable. However, it then emerged that the initial guidance was inaccurate. I was required to physically deliver the risk assessment form in person rather than by email, even though the form contained nothing beyond what was already recorded on the system. Additionally, the three-week wait was unnecessary as I could have been seen sooner, though appointments with the clinician were limited to before 5pm. I was subsequently told I needed to submit my risk assessment form urgently during the week before my trip. When I arrived at reception, I was informed there were no available appointments that week. This felt like a considerable inconvenience. The procedures in place seem unnecessarily complicated, and for working individuals, meeting these requirements is extremely challenging. As a result of the delays, alternative providers had run out of availability by the time I could proceed. Would not recommend.
I have consistently received outstanding care and support from this medical practice.
Avonside Health Centre
Raja M.
We appreciate this medical facility because the clinical staff members are consistently courteous and demonstrate genuine compassion in their approach to patient care.
Avonside Health Centre
Veronica T.
We have been patients at this GP practice for nearly 7 years and have become increasingly frustrated with the difficulty in securing appointments, even when calling at the earliest opportunity in..
Avonside Health Centre
nikki j.
Called the practice this morning requesting to speak with a clinician, and found the receptionist to be quite abrupt and dismissive in their manner.
Avonside Health Centre
Freddy B.
The administrative team lacked efficiency, and several reception staff members came across as dismissive. On multiple occasions, the manner and approach I experienced felt unprofessional, and the..
Avonside Health Centre
Louise S.
This is the third occasion I have requested a prescription only to arrive at the pharmacy several working days later and find it has not been processed. It is now Friday afternoon, with the request..
Avonside Health Centre
Janis R.
Had a disappointing experience attempting to schedule an appointment due to unhelpful and discourteous conduct from reception staff, which detracts from the otherwise pleasant demeanor of the..
Avonside Health Centre
Vick V.
The reception team demonstrated a lack of professionalism that detracted from the overall experience. There was no continuity of care from a dedicated healthcare professional, and certain diagnostic..
Avonside Health Centre
Petra W.
This is a good and efficient GP practice that I'd recommend. During my time as a patient here, I have consistently been able to obtain appointments when required with my preferred clinician, and the..
Avonside Health Centre
greg c.
I would like to express my appreciation on behalf of my friend and their young child, whom I have accompanied to this practice on multiple occasions over the past few months. The reception staff and..
Avonside Health Centre
STEVEN S.
I felt compelled to share my positive experience with the reception team and the clinician I saw. Both were outstanding in their approach. The receptionist demonstrated genuine care and..
Avonside Health Centre
Jodie W.
All of the staff members I've encountered have been friendly and supportive. It's a wonderful practice.
Avonside Health Centre
AUSTA A.
It has been a year since I started attending this practice and I have had a positive experience overall. The appointment booking process is straightforward, with the option to call in the morning to..
Avonside Health Centre
Robert E.
Submitted a repeat prescription request midweek but the medication was not ready for collection at the pharmacy. Ran out of medication as a result, which was frustrating.
Avonside Health Centre
Simon K.
The team here has consistently been helpful and supportive. Like many public services, the practice appears to be operating under considerable pressure.
Avonside Health Centre
Mark A.
The medical staff have demonstrated empathy and compassion in their approach. The reception area is well-maintained and the team there are welcoming.
Avonside Health Centre
Natasha M.
I have found my experience with this practice to be deeply disappointing and feel I have not been treated with the respect I would expect from healthcare professionals. I believe medication has been..
Avonside Health Centre
Busra S.
This health centre is not of a good standard. The quality of care provided falls short of expectations. I would not recommend that anyone register themselves or their family members at this..
Avonside Health Centre
Eleri P.
Outstanding care provided by a dedicated team of professionals who make genuine efforts to create a comfortable environment and address patient requirements. Much appreciated and thank you.
Avonside Health Centre
Timothy H.
A satisfactory medical practice that provides useful assistance and makes in-person consultations available to patients.
Avonside Health Centre
Jean T.