Tilehurst Village Surgery
SB
Sam B. 6 years ago • From Google
Bad
I've been registered with this medical practice since relocating to Tilehurst a year and a half ago. Initially, it appeared to be a decent surgery with straightforward appointment booking. However, their recent changes to the appointment system have rendered it extremely problematic, ineffective, and exasperating. Securing routine, non-urgent appointments has become incredibly challenging. For urgent consultations, patients must endure a stressful early morning phone call, competing with numerous others, frequently resulting in engaged lines. The practice has essentially devolved into a telephone triage service, with minimal actual consultation availability. The breaking point for me came when my infant son fell a month behind on his vaccination schedule due to apparent nursing staff shortages. They were unable to schedule his second round of vaccinations after the first, instead suggesting I return a week later to check availability. Consequently, I've transferred our family to an alternative Tilehurst surgery. My children's healthcare is far too critical to tolerate such inefficiency. I should note that the clinical staff remain pleasant and professional; it's purely the abysmal administrative system that renders this practice unacceptable.
Sam B.