Strensall Health Care Centre (MyHealth)
SD
Steve D. 3 years ago • From Google
Bad
To begin with, this practice, or perhaps it functions more as a business, demonstrates notably inadequate service standards. While I recognise the considerable strain placed on the NHS, my experiences seem to stem from inadequately trained personnel and inefficient operational procedures. Securing appointments proves challenging, and when telephone consultations are eventually offered, routine slots extend to several weeks ahead. On two separate occasions, I was scheduled for morning calls that failed to materialise as promised. The first instance saw the clinician ring at midday despite my waiting from early morning, leaving me uncertain why I needed to remain available throughout the morning. The second telephone appointment similarly fell outside the stated morning window. When I raised concerns, they promptly offered a defined one-hour slot, which raises questions about why this wasn't provided initially. In another situation, I was instructed to track readings over seven days and enquired whether the practice could loan monitoring equipment. I was informed no such service existed and was directed to either visit twice daily to record readings myself or purchase my own device. I subsequently bought one, only to receive a call days later offering to loan me equipment from their collection. Additionally, when experiencing digestive issues, I spoke with reception staff and, to avoid unnecessarily occupying clinical time, we agreed I could provide a sample for analysis. After dropping it off, I received notification two days later that the test had been cancelled as it hadn't been formally requested by a clinician. Each interaction with this practice feels unprofessional, with certain team members appearing unfamiliar with basic operational procedures. It's disheartening, conveying an impression that minimal effort is being invested. As a final note, raising concerns about ear-related matters will likely result in being told this practice doesn't provide certain procedures on the NHS, despite other surgeries offering them.
Sue C.