Omnia Practice
Anonymouse 10 months ago
Bad
Appointment
BadReception
BadCleanliness
PoorCare
BadRespect
BadSeen On Time
BadVery bad service
I am writing to make a formal complaint about the ongoing difficulty I have experienced when trying to book a GP appointment for my child, who was unwell. On multiple occasions, including 15 December and 19 December, I attempted to make an appointment between 08:00 and 08:11. Despite calling within this time frame and trying on different days, I was unable to secure an appointment. More concerning is the behaviour of the receptionist. Her attitude was unprofessional, dismissive, and rude. Instead of offering help or guidance, she spoke to me in a very unpleasant manner, which made an already stressful situation even worse. As a parent trying to seek medical care for a sick child, this treatment is unacceptable. Because of these repeated issues, it has become extremely difficult to access medical care at this practice. I am now seriously considering changing my GP due to the lack of support and the poor standard of service provided at the reception. I hope this matter will be taken seriously and addressed promptly, as patients—especially children—should not be prevented from receiving timely medical care due to administrative barriers or inappropriate staff behaviour. Yours faithfully, Osman
I showed up precisely at my scheduled time of 9:45, and the doctor called me in right at the appointed hour without any delay. The physician was incredibly friendly and competent, which helped me..
Omnia Practice
Dhankumari P.
I secured an immediate consultation and received a thorough medical evaluation for my condition, with a subsequent follow-up appointment scheduled promptly.
Omnia Practice
Peace O.
Dr. Sutcliffe truly deserves top marks for being an exceptional healthcare professional who genuinely attends to patient concerns without dismissing or minimizing them. His compassionate approach..
Omnia Practice
Shareen A.
Hello, Securing an urgent consultation on short notice proves quite challenging when trying to schedule via phone. When requesting a female healthcare provider, I was accommodated by physician..
Omnia Practice
David M.
Extremely rapid service with absolutely zero issues
Omnia Practice
Haya U.
I'm quite satisfied with the surgical procedure, though the administrative team consistently makes errors. The medical professionals themselves are excellent.
Omnia Practice
Dave B.
The phlebotomist performed the blood draw skillfully and professionally.
Omnia Practice
Anonymouse
I have recently experienced wait times of 1hr and 28min at this GP Practice. I sent the Practice Manager and the Head GP evidence of these calls as I needed to also complain about a number of other..
Omnia Practice
Mejo S.
Fantastic customer care - the physician returned my call almost instantly, and I've never encountered any problems whatsoever.
Omnia Practice
Rita W.
Excellent customer support - definitely maintaining a high standard of service!
Omnia Practice
Anonymouse
I am writing to make a formal complaint about the ongoing difficulty I have experienced when trying to book a GP appointment for my child, who was unwell. On multiple occasions, including 15..
Omnia Practice
baba s.
Completely pleased and happy with the product or service.
Omnia Practice
Thomas W.
Ms. Smallwood provides excellent, clear guidance and was incredibly accommodating, patiently addressing every query in a way that made perfect sense to me.
Omnia Practice
Ian D.
Visited the facility today and experienced a seamless, professional environment. The staff and medical team were exceptionally courteous and attentive during my examination. I have absolutely no..
Omnia Practice
Gina b.
The nursing professional I encountered both last Friday and today has been incredibly supportive to me... and each time I've interacted with her, she stands out as the sole healthcare provider who..
Omnia Practice
Haleema Z.
Satisfactory customer assistance.
Omnia Practice
Mark C.
Always exceptional service, with prompt callbacks and welcoming medical professionals. From the moment you enter, the reception staff treats you with dignity. I had an appointment today and was seen..
Omnia Practice
Sheila R.
Timely scheduling, immediate service. Extremely accommodating staff.
Omnia Practice
Yuhia B.
The service was exceptional, and I would gladly suggest it to my loved ones. I appreciate all the effort you put into making my experience so positive.
Omnia Practice
bernadette s.
Exceptional medical professionals, incredibly meticulous and attentive to detail.
Omnia Practice
corey s.